Customer Service Coordinator

4 weeks ago


Poole, Poole, United Kingdom Rubicon Recruitment Agency Full time

Customer Service Coordinator

At Rubicon Recruitment Agency, we're seeking a skilled Customer Service Coordinator to join our dynamic team. As a key member of our team, you'll be responsible for delivering exceptional customer service and supporting our Sales Department in managing accounts, handling customer enquiries, and processing orders.

Key Responsibilities:

  • Proactively manage key customer accounts by processing customer orders within the correct time frame
  • Manage customer enquiries via inbound and outbound calls and emails
  • Deal with delivery issues/queries, stock allocation, and management of goods into the business
  • Work closely with the warehouse department and logistic companies to organise shipment of goods
  • Establish strong relationships with customers offering a high level of service
  • Use the ERP/CRM systems to administer the order process and produce reports and documentation

Requirements:

  • A confident telephone manner with the ability to build successful customer relationships
  • Previous experience managing customer accounts/processing customer orders
  • Strong IT skills including Excel and CRM systems
  • Knowledge/experience within a manufacturing type environment with an understanding of supply chain
  • The ability to manage a busy workload whilst offering a high level of attention to detail
  • Excellent communication and administration skills

About Us:

Rubicon Recruitment Agency is a leading recruitment agency with over 35 years' experience supplying critical products to a variety of Blue-Chip companies. We're committed to providing solutions that work, with a focus on ethical values. As a fair and flexible employer, we offer a rewarding and exciting place to work.

What We Offer:

  • Regular team building events
  • Modern open-plan office
  • Monthly bonus scheme
  • Holiday buy-back scheme
  • Free lunch every Friday
  • Unlimited free 'tuck shop' snacks in the kitchen


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