Customer Service Advisor – Advisor Services

4 weeks ago


Poole, Poole, United Kingdom Vitality Full time

Job Summary

We're seeking a skilled Customer Service Advisor to join our Advisor Services team at Vitality. As a key point of contact for our business partners, you'll provide exceptional support with admin, queries, and questions, ensuring seamless communication in a business-to-business environment.

About the Role

This is a varied role that includes taking inbound calls and communicating via email. You'll need to be organised, computer-literate, and 100% professional, with a strong focus on interacting in a professional yet personable manner.

What We Offer

As a Customer Service Advisor at Vitality, you'll enjoy a fun, buzzy environment, a bonus for great performance, and the opportunity to make a real difference in people's lives. If you're a team player with excellent communication skills, we'd love to hear from you.

Key Responsibilities

  1. Provide exceptional support to business partners via phone and email
  2. Manage admin tasks and queries efficiently
  3. Communicate effectively in a business-to-business environment
  4. Work collaboratively as part of a dynamic team

Requirements

To thrive in this role, you'll need:

  • Excellent communication and interpersonal skills
  • Organisational and time management skills
  • Proficiency in computer software and systems
  • A professional and personable approach

About Vitality

We're a leading health and life insurance provider dedicated to making the world a healthier place. Our team is passionate about delivering exceptional customer experiences and making a real difference in people's lives.



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