Customer Service Team Lead
1 month ago
Customer Service Team Lead
We are seeking a highly skilled Customer Service Team Lead to join our team at Collaborate Recruitment. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities:
- Manage customer inquiries and resolve issues in a timely and professional manner.
- Work closely with internal teams to ensure seamless communication and collaboration.
- Develop and implement processes to improve customer satisfaction and loyalty.
- Provide training and guidance to junior team members.
Requirements:
- Minimum 2 years' experience in a customer service role.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
What We Offer:
A competitive salary, annual bonus, and hybrid working arrangement.
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