Patient Experience Manager

4 days ago


London, Greater London, United Kingdom Kings College Hospital Full time

At King's College Hospital, we are seeking a highly skilled Patient Experience Manager to join our team. As a key member of our leadership team, you will play a crucial role in overseeing services and projects that contribute to improvements in patients' and carers' experiences.

Job Overview

The postholder will work closely with our patients, their carers and the wider communities to involve them and improve the quality of services that we deliver at King's College Hospital.

  • To clearly articulate plans and deliver objectives of the patient experience function at King's College Hospital, monitoring and reporting on progress of implementation for areas of responsibility.
Required Skills and Qualifications
  • Educated to master's degree level or equivalent experience.
  • Evidence of recent role-related or continued professional development.
Knowledge and Experience
  • Substantial previous experience of leading a team in a patient experience or customer service in the public or private sector.
  • Experience of collecting, analysing and presenting highly complex data in a variety of reports and media, including oral presentations suitable for the audience.
  • Experience of situational leadership, human resource management and people development.

Salary: £62,300 - £69,100 per annum.



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