Patient Experience Coordinator

2 days ago


London, Greater London, United Kingdom Optical Express Group Full time

Company Overview

At Optical Express, we strive to make a positive impact on our patients' lives by providing exceptional eye care services. Our team is dedicated to delivering outstanding clinical outcomes and investing in our people and technology.

We believe in creating a supportive and respectful culture, where everyone feels valued and empowered to contribute.

A career at Optical Express offers numerous benefits, including competitive salaries, comprehensive training, and opportunities for growth and development.

Job Summary

We are seeking a skilled Patient Advisor to join our team, responsible for delivering exceptional patient experiences and ensuring seamless communication throughout the treatment process.

This role requires a unique blend of interpersonal skills, organisational ability, and technical expertise to manage patient interactions and maintain accurate records.

As a Patient Advisor, you will have the opportunity to develop strong relationships with patients, optometrists, and other healthcare professionals, contributing to the delivery of outstanding patient care.

This is an exciting opportunity for someone who is passionate about delivering world-class patient experiences, possessing strong organisational skills, and able to communicate effectively with diverse individuals.

Key Responsibilities

The successful candidate will be responsible for:

  • Building rapport with patients to deliver exceptional customer service
  • Communicating clearly and concisely with patients and colleagues
  • Using state-of-the-art equipment to scan eyes and complete health questionnaires
  • Scheduling treatment dates and managing patient appointments
  • Discussing finance options and providing guidance on treatment costs
  • Maintaining accurate patient records and tracking progress

We welcome applications from highly motivated individuals who share our commitment to delivering exceptional patient care.



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