Director of Patient Experience

4 days ago


London, Greater London, United Kingdom Kings College Hospital Full time

King's College Hospital NHS Foundation Trust is a leading UK healthcare provider, seeking an experienced professional to drive patient experience excellence.

Job Overview

The successful candidate will oversee services and projects that enhance patient experiences, working closely with patients, carers, and communities.

  • To lead the development of strategies to improve patient engagement and satisfaction.
  • To project manage multiple initiatives focused on service improvement.

We offer a competitive salary range of £61,927 - £68,676 per annum, plus opportunities for career growth and professional development in a dynamic and supportive environment.

Requirements
  1. Educated to master's degree level or equivalent experience.
  2. Substantial previous experience of leading teams in patient experience or customer service roles.

The ideal candidate will have excellent leadership skills, the ability to interpret national guidance into local action plans, and expertise in data analysis and reporting.



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