Patient Experience Champion

5 days ago


London, Greater London, United Kingdom Sodexo Full time
Transform Patient Lives as a Porter/Patient Services Representative

We're seeking a skilled and compassionate Porter/Patient Services Representative to join our team at Sodexo in Fortius Clinic, London. As a key member of our healthcare services team, you will play a vital role in ensuring the safe transportation of patients, equipment, blood products, and gas cylinders.

You will engage with patients, staff, and visitors, providing professional yet friendly conversations that ease stress associated with hospitalization. Your dedication to delivering exceptional patient experiences will be invaluable to our clients.

The successful candidate will:

  • Transfer patients safely via walking, wheelchair, stretcher, or beds
  • Maintain professionalism, respect patients' dignity and privacy, and adhere to confidentiality protocols
  • Provide assistance and support to patients and visitors
  • Embody a champion of health and safety, utilizing personal protective equipment as required
  • Assist in transferring seriously injured patients from ambulances/helicopters to A&E departments

To excel in this role, you will possess:

  • Excellent customer service and communication skills
  • Empathy towards patients and visitors
  • Stamina, as this is a physically demanding position
  • Respect and support for people's equality and diversity

Sodexo offers an array of benefits and resources to support your well-being and career growth, including:

  • Unlimited access to mental health and wellbeing support
  • An Employee Assistance Programme for everyday issues and larger problems
  • A free health and wellbeing app offering rewards for maintaining a healthy lifestyle
  • The Sodexo Discounts Scheme and prepayment cashback card
  • Money Insights and financial benefits via Salary Finance Platform
  • Retirement Plan membership
  • Death-in-Service benefit
  • Opportunities for learning and development
  • Cycle to Work Scheme and volunteering opportunities
  • Flexible work environment and competitive compensation

Our comprehensive package includes:

  • A 3-month fixed-term full-time contract
  • Competitive hourly rate: £16.50
  • Rotational shifts, including weekends (6:30am - 14:30pm and 13:00pm - 21:00pm)
  • Close proximity to transport links

Please note that we reserve the right to close this advertisement early if we receive a high volume of applications.


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