Senior Patient Experience Leader
1 month ago
We are seeking a highly experienced and strategic leader to drive our patient experience strategy and operations. As a key member of our team, you will be responsible for developing and implementing a comprehensive patient experience vision, working closely with cross-functional teams to deliver exceptional health outcomes and patient experiences.
Key Responsibilities:
- Develop and implement a patient experience strategy that sets us apart from the competition
- Lead a team of 40+ individuals, providing coaching and guidance to ensure they reach their full potential as effective people managers
- Partner with Product to develop a roadmap that simplifies and enriches the patient journey, while enhancing our backend systems for further efficiency
- Dive into complex operational challenges, strategize, and manage projects to improve patient experience
- Foster a positive culture of putting patients at the heart of everything we do, advocating for patient experience priorities with other teams
Requirements:
- 8+ years of work experience, with a proven track record in a customer experience or customer service role
- Strong problem-solving skills, with the ability to think strategically, laterally, and outside the box
- Experience in leading high-performance teams, with a proven ability to coach, train, and inspire teams to deliver their best
- Strong collaboration skills, with the ability to influence across teams and levels
- Proven ability to be organized and deliver results
What We Offer:
- Generous share option scheme
- Private medical insurance
- £400 annual learning and development budget with Learnerbly
- Gym and wellness benefit with Wellhub
- Remote opportunity/hybrid role based in Bermondsey, 3 days a week, with breakfast and lunch once a week
- Cycle to work scheme
- Electric car scheme
- 25 days holidays and generous parental leave and flexible working policies
- Annual company retreat
- A fun and friendly working environment with sharp and motivated co-workers
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