Senior Patient Experience Leader

1 month ago


London, Greater London, United Kingdom Menwell Limited Full time
Job Description

We are seeking a highly experienced and strategic leader to drive our patient experience strategy and operations. As a key member of our team, you will be responsible for developing and implementing a comprehensive patient experience vision, working closely with cross-functional teams to deliver exceptional health outcomes and patient experiences.

Key Responsibilities:

  • Develop and implement a patient experience strategy that sets us apart from the competition
  • Lead a team of 40+ individuals, providing coaching and guidance to ensure they reach their full potential as effective people managers
  • Partner with Product to develop a roadmap that simplifies and enriches the patient journey, while enhancing our backend systems for further efficiency
  • Dive into complex operational challenges, strategize, and manage projects to improve patient experience
  • Foster a positive culture of putting patients at the heart of everything we do, advocating for patient experience priorities with other teams

Requirements:

  • 8+ years of work experience, with a proven track record in a customer experience or customer service role
  • Strong problem-solving skills, with the ability to think strategically, laterally, and outside the box
  • Experience in leading high-performance teams, with a proven ability to coach, train, and inspire teams to deliver their best
  • Strong collaboration skills, with the ability to influence across teams and levels
  • Proven ability to be organized and deliver results

What We Offer:

  • Generous share option scheme
  • Private medical insurance
  • £400 annual learning and development budget with Learnerbly
  • Gym and wellness benefit with Wellhub
  • Remote opportunity/hybrid role based in Bermondsey, 3 days a week, with breakfast and lunch once a week
  • Cycle to work scheme
  • Electric car scheme
  • 25 days holidays and generous parental leave and flexible working policies
  • Annual company retreat
  • A fun and friendly working environment with sharp and motivated co-workers


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