Patient Experience Manager

16 hours ago


London, Greater London, United Kingdom NHS Full time
About the Role

We are seeking a highly skilled Patient Experience Manager to lead our team in delivering exceptional patient care and experiences at King's College Hospital NHS Foundation Trust.

The successful candidate will have significant experience in leading teams, managing complex projects, and developing high-quality reports and dashboards. They will also possess excellent communication skills, ability to work under pressure, and a passion for improving patient experiences.

Key Responsibilities:

  • To oversee services and projects that contribute to improvements in patients' and carers' experiences.
  • To clearly articulate plans and deliver objectives of the patient experience function at King's College Hospital, monitoring and reporting on progress of implementation for areas of responsibility.
  • To interpret national guidance into local action plans and operating procedures.

Person Specification:

  • Educated to master's degree level or equivalent experience.
  • Evidence of recent role-related or continued professional development.
  • Substantial previous experience of leading a team in a patient experience or customer service in the public or private sector.

Salary Information:

The salary for this role is £61,927 - £68,676 per annum (inclusive of HCA payments).



  • London, Greater London, United Kingdom The London Clinic Full time

    The London Clinic is seeking a dedicated Patient Experience Manager to join its Clinical Governance Team. This exciting opportunity offers a competitive salary range of £60,848 - £71,495 per annum and provides a unique chance to make a real difference in the lives of our patients.In this role, you will be responsible for ensuring that patient experience...


  • London, Greater London, United Kingdom Dental21 Limited Full time

    Dental21 Limited Job OpportunityWe are seeking a highly skilled Patient Experience Manager to join our team. This role plays a key part in shaping the patient experience with us.Responsibilities:Welcome and guide new patients through the on-boarding processEnsure patients feel comfortable, informed, and valued from their first interactionBe responsible for...


  • London, Greater London, United Kingdom Kings College Hospital Full time

    Job Description:Kings College Hospital is one of the UK's largest and busiest teaching hospitals. We provide a full range of local hospital services across our different sites.The postholder will work closely with patients, carers and communities to involve them and improve the quality of services at Kings College Hospital.Key Responsibilities:To oversee...


  • London, Greater London, United Kingdom Kings College Hospital Full time

    Job Title: Senior Patient Experience ManagerSalary: £61,927 - £68,676 per annumLocation: LondonKings College Hospital NHS Foundation Trust is one of the largest and busiest teaching hospitals in the UK. We provide a full range of local and specialist services across our five sites. Our vision is to be bold, brilliant people delivering outstanding care,...


  • London, Greater London, United Kingdom 455 North London NHS Foundation Trust Full time

    We are seeking a skilled Senior Patient Experience Manager to join our team at 455 North London NHS Foundation Trust.Job OverviewIn this rewarding role, you will be responsible for enhancing patient experience through strategic planning and implementation of initiatives that promote excellent care and service.Estimated Salary: £60,000 - £80,000 per...


  • London, Greater London, United Kingdom The London Clinic Full time

    Job Description:The London Clinic is a leading private hospital in the heart of London, offering a competitive salary range of £60,848 - £71,495 per annum. We are seeking a skilled Patient Experience and Engagement Manager to join our team.About Us:We are one of the UK's largest private hospitals, with 8 state-of-the-art facilities located around Harley...


  • London, Greater London, United Kingdom Kings College Hospital Full time

    Company OverviewKings College Hospital NHS Foundation Trust is a leading healthcare provider in the UK, renowned for its excellence in patient care and innovation. As one of the largest teaching trusts in the country, we pride ourselves on delivering high-quality services across our various sites.We are committed to achieving sustainable healthcare through...


  • London, Greater London, United Kingdom Nuffield Health Parkside Hospital and Cancer Centre London Full time

    Job Title: Patient Experience SpecialistEstimated Salary: £34,000 - £40,000 per annum.Company Overview:Nuffield Health Parkside Hospital and Cancer Centre London is a leading private hospital in South-West London, providing first-class independent healthcare to the local community for over 35 years.We are committed to delivering exceptional patient care...


  • London, Greater London, United Kingdom Optical Express Group Full time

    Company OverviewAt Optical Express, we strive to make a positive impact on our patients' lives by providing exceptional eye care services. Our team is dedicated to delivering outstanding clinical outcomes and investing in our people and technology.We believe in creating a supportive and respectful culture, where everyone feels valued and empowered to...


  • London, Greater London, United Kingdom King's College Hospital NHS Foundation Trust Full time

    Job Title: Patient Experience LeadWe are looking for a talented and dedicated Patient Experience Lead to join our team at King's College Hospital NHS Foundation Trust. As a key member of our leadership team, you will play a crucial role in improving the quality of services we deliver to our patients and carers.About the Role:In this role, you will be...


  • London, Greater London, United Kingdom Kings College Hospital Full time

    King's College Hospital NHS Foundation Trust is a leading UK healthcare provider, seeking an experienced professional to drive patient experience excellence.Job OverviewThe successful candidate will oversee services and projects that enhance patient experiences, working closely with patients, carers, and communities.To lead the development of strategies to...


  • London, Greater London, United Kingdom NHS Full time

    Job OverviewWe are seeking a highly skilled Patient Experience Advisor to join our team at the Royal National Orthopaedic Hospital NHS Trust. As a key member of our PALS and Complaints Team, you will play a vital role in providing an exceptional patient experience.The successful candidate will have excellent communication and interpersonal skills, with the...


  • London, Greater London, United Kingdom Optical Express Full time

    About UsOptical Express is a leading provider of eye care services, dedicated to delivering exceptional patient experiences. Our team is passionate about making a difference in our local communities through charitable and environmental projects.Job RoleWe are seeking an experienced Patient Experience Coordinator to join our team. As a Receptionist/Patient...


  • London, Greater London, United Kingdom Epsom and St Helier University Hospitals NHS Trust Full time

    About the PositionWe are looking for a Patient Experience Specialist to join our team, focusing on improving the overall patient experience within the Cardiology department.Main DutiesIdentify areas for improvement in patient care and treatmentDevelop and implement strategies to enhance patient satisfactionCollaborate with clinicians, staff, and patients to...


  • London, Greater London, United Kingdom The London Clinic Full time

    Job Title: Patient Experience SpecialistThe London Clinic is seeking a dedicated individual to join their team as a Patient Experience Specialist. This role plays a vital part in ensuring that patients receive the highest level of care and service during their stay at the clinic.About The London ClinicThe London Clinic is a leading private hospital in...


  • London, Greater London, United Kingdom Great Ormond Street Hospital for Children NHS Foundation Trust Full time

    Director of Patient Experience Job Description:The estimated salary for this role is £85,000 - £120,000 per annum. We are seeking a Director of Patient Experience to join our Senior Leadership Team at Great Ormond Street Hospital for Children NHS Foundation Trust. As a key member of the Directorate Management Team, you will be responsible for leading the...


  • London, Greater London, United Kingdom Oviva AG Full time

    **What We Offer:**As a valued member of our team, you can expect:A comprehensive well-being program, including Healthcare Plan & Employee Assistance ProgramAn equipment allowance to support your home working set-upThe opportunity to develop and attend clinical supervision sessions and training sessionsA personal learning & training leave allowance to support...


  • London, Greater London, United Kingdom American Hospital Dubai Mea Full time

    About the RoleThe Patient Relations Supervisor plays a critical role in ensuring the highest level of patient satisfaction and quality care at American Hospital Dubai Mea.The estimated salary for this position is AED 180,000 - 200,000 per annum, depending on experience.Responsibilities Include:Assisting in the daily functioning of the clinic/department in...


  • London, Greater London, United Kingdom Kings College Hospital Full time

    **Job Description:**We are seeking an experienced Healthcare Operations Director to join our team at Kings College Hospital NHS Foundation Trust. As a key member of our leadership team, you will be responsible for overseeing services and projects that contribute to improvements in patients' and carers' experiences.Kings College Hospital NHS Foundation Trust...


  • London, Greater London, United Kingdom Optical Express Full time

    About UsAt Optical Express, we are focused on delivering exceptional patient care and outstanding clinical outcomes. We invest in our people and technology to provide the best possible experience for our patients.Company OverviewWe support each other, respect each other and are committed to a culture of care, trust and integrityJob Description:Building...