Patient Experience Manager
16 hours ago
We are seeking a highly skilled Patient Experience Manager to lead our team in delivering exceptional patient care and experiences at King's College Hospital NHS Foundation Trust.
The successful candidate will have significant experience in leading teams, managing complex projects, and developing high-quality reports and dashboards. They will also possess excellent communication skills, ability to work under pressure, and a passion for improving patient experiences.
Key Responsibilities:
- To oversee services and projects that contribute to improvements in patients' and carers' experiences.
- To clearly articulate plans and deliver objectives of the patient experience function at King's College Hospital, monitoring and reporting on progress of implementation for areas of responsibility.
- To interpret national guidance into local action plans and operating procedures.
Person Specification:
- Educated to master's degree level or equivalent experience.
- Evidence of recent role-related or continued professional development.
- Substantial previous experience of leading a team in a patient experience or customer service in the public or private sector.
Salary Information:
The salary for this role is £61,927 - £68,676 per annum (inclusive of HCA payments).
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