Patient Experience Manager

1 day ago


London, Greater London, United Kingdom The London Clinic Full time

The London Clinic is seeking a dedicated Patient Experience Manager to join its Clinical Governance Team. This exciting opportunity offers a competitive salary range of £60,848 - £71,495 per annum and provides a unique chance to make a real difference in the lives of our patients.

In this role, you will be responsible for ensuring that patient experience and engagement processes are robust and compliant with regulatory and statutory obligations. You will work closely with the Head of Clinical Governance to embed the patient experience and engagement strategy and support continuous quality improvement.

Your key responsibilities will include:

  1. Leading the Patient Experience and Engagement Team.
  2. Developing and implementing effective patient experience and engagement strategies.
  3. Overseeing the complaint process, ensuring quality and timely investigations, reporting, and patient experience/quality improvement.

To succeed in this role, you will require:

  • Extensive experience in healthcare complaints and patient/user involvement.
  • A post-graduate qualification in clinical or healthcare governance, or evidence of continuing professional development.
  • Proven track record of leadership in service delivery.
  • Evidence of using quality improvement methodologies to improve the quality of care.

The London Clinic has a supportive and warm working culture where your contribution is valued, and you can help us deliver our three core values of "We go further", "We work as one", and "We personalise care".



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