Senior Patient Experience Manager
4 days ago
Job Title: Senior Patient Experience Manager
Salary: £61,927 - £68,676 per annum
Location: London
Kings College Hospital NHS Foundation Trust is one of the largest and busiest teaching hospitals in the UK. We provide a full range of local and specialist services across our five sites. Our vision is to be bold, brilliant people delivering outstanding care, leaders in research, innovation and education, diversity, equality and inclusion at the heart of everything we do.
We are looking for a Senior Patient Experience Manager to oversee services and projects that contribute to improvements in patients' and carers' experiences. The successful candidate will work closely with our patients, their carers and the wider communities to involve them and improve the quality of services that we deliver.
The postholder will clearly articulate plans and deliver objectives of the patient experience function at Kings College Hospital, monitoring and reporting on progress of implementation for areas of responsibility.
Responsibilities:
- To oversee services and projects that contribute to improvements in patients' and carers' experiences.
- To clearly articulate plans and deliver objectives of the patient experience function at Kings College Hospital, monitoring and reporting on progress of implementation for areas of responsibility.
Requirements:
- Educated to master's degree level or equivalent experience.
- Evidence of recent role related or continued professional development.
- Substantial previous experience of leading a team in a patient experience or customer service in the public or private sector.
- Experience of collecting, analysing and presenting highly complex data in a variety of reports and media, including oral presentations suitable for the audience.
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