Customer Service Representative

6 days ago


Trafford Park, Trafford, United Kingdom Richard Abson Group Full time

Job Summary:

Richard Abson Group is seeking a highly skilled and customer-focused Customer Service Representative to join their team. As a key member of the contact centre, you will be responsible for providing exceptional customer service and ensuring a seamless booking experience for clients.

Key Responsibilities:

  • Customer Service: Respond to customer inquiries in a timely and professional manner, providing accurate and helpful information to resolve issues and meet customer needs.
  • Booking Coordination: Book customers' vehicles into the system, ensuring efficient utilization of workshop capacity and maintaining a high standard of customer service.
  • Workshop Management: Organize the loading of the workshop system, controlling the reservation of the loan car fleet and producing repair orders with relevant documents attached.
  • Sales and Upselling: Carry out systematic follow-up, upselling, and prospecting activities to promote the sale of accessories, extended warranties, and seasonal campaigns.
  • Team Collaboration: Work closely with a team of 14 Advisors, contributing to a positive and productive team environment.

Working Hours: Monday to Friday, with a rota of 8am-5pm, 8:30am-5:30pm, or 9am-6pm, and 1 in 3 Saturdays, 8:30am-12:30noon (paid at overtime).

About the Role: This is an exciting opportunity to join a dynamic team and contribute to the success of Richard Abson Group. If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this role.



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