Customer Support Operations Manager

4 weeks ago


Trafford Park, Trafford, United Kingdom Employment Solutions Ltd Full time £40,000
Position Overview

A leading global provider of effective transportation solutions is in search of a Customer Support Operations Manager.

About the Company

Specializing in the commercial vehicle and environmental service sectors, our innovative offerings play a crucial role in industries such as transportation, construction, mining, and materials handling.


Ideal Candidate Profile

This role is tailored for an experienced individual with a robust engineering background, particularly in areas such as trucks, skips, cranes, and hydraulic systems.

The successful candidate will excel in a fast-paced environment, prioritize customer satisfaction, and demonstrate exceptional organizational and project management capabilities.


Key Responsibilities
  • Enhance the quality of customer service and improve retention rates.
  • Oversee warranty claim processes and implement necessary actions.
  • Manage service inventory in alignment with profitability objectives.
  • Collaborate with the service team to ensure outstanding service delivery.

What We Offer

We provide a competitive salary, a Monday to Friday work schedule, and a comprehensive benefits package that includes:

  • Generous holiday allowance (including public holidays)
  • Pension scheme
  • Life insurance coverage
  • Complimentary parking

Join Our Team

We are looking for a talented professional with engineering expertise to elevate our customer service standards and drive departmental success.

Enjoy a competitive compensation package, excellent benefits, and a collaborative work environment.



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