Customer Support Operations Manager
4 weeks ago
A leading global provider of effective transportation solutions is in search of a Customer Support Operations Manager.
About the Company
Specializing in the commercial vehicle and environmental service sectors, our innovative offerings play a crucial role in industries such as transportation, construction, mining, and materials handling.
Ideal Candidate Profile
This role is tailored for an experienced individual with a robust engineering background, particularly in areas such as trucks, skips, cranes, and hydraulic systems.
The successful candidate will excel in a fast-paced environment, prioritize customer satisfaction, and demonstrate exceptional organizational and project management capabilities.
Key Responsibilities
- Enhance the quality of customer service and improve retention rates.
- Oversee warranty claim processes and implement necessary actions.
- Manage service inventory in alignment with profitability objectives.
- Collaborate with the service team to ensure outstanding service delivery.
What We Offer
We provide a competitive salary, a Monday to Friday work schedule, and a comprehensive benefits package that includes:
- Generous holiday allowance (including public holidays)
- Pension scheme
- Life insurance coverage
- Complimentary parking
Join Our Team
We are looking for a talented professional with engineering expertise to elevate our customer service standards and drive departmental success.
Enjoy a competitive compensation package, excellent benefits, and a collaborative work environment.
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