Service Delivery Manager

4 days ago

Trafford Park, Trafford, United Kingdom Beauparc Full time
Job Description

Job Title: Service Delivery Manager - Waste Management

Job Summary:

We are seeking an experienced Service Delivery Manager to join our team at Beauparc. As a key member of our operations team, you will be responsible for planning, organizing, and managing the daily work of our office and collection drivers. You will also support our Service Leadership team in a positive and proactive manner.

Key Responsibilities:

  • Plan, organize, and manage the daily work of the office and collection drivers
  • Support the Service Leadership team in a positive and proactive manner
  • Ensure all tasks are completed in line with the company's Health and Safety Policy and in a profitable manner
  • Ensure all work is carried out maintaining high levels of customer service
  • Ensure high levels of Health and Safety are observed
  • Ensure all jobs undertaken are done so ensuring profitability
  • Support and assist all drivers in carrying out their duties to ensure they operate productively
  • Ensure all data input is accurate and completed in a timely manner
  • Ensure the safety and welfare of all personnel within your area of responsibility
  • Interpret and enforce as far as is reasonably practicable legislation relating to the road traffic acts
  • Be responsible for the day-to-day activities of the Drivers
  • Utilize Power BI reports to ensure standards are managed and maintained
  • Prioritizing work schedules to maximize efficient work
  • Ensure vehicle defecting procedures are adhered to in accordance with our operators license and audit requirements
  • Under the auspices of the Service Delivery Manager enforce standards of discipline and control, conduct annual driver appraisals, and assist with the induction of new drivers
  • Control (optimization) of overtime including checking start times and levels of inactivity on the tracker
  • Ensure all customer enquiries are responded to quickly and positively
  • Proactively look into missed collections and resolve any issues
  • Respond to and log on CRM any customer complaints, and resolve in a timely manner
  • Ensure a thorough de-brief is conducted for every route on a daily basis and ensure any issues noted on the de-brief form are actioned/resolved
  • Ensure that all weighing vehicles are weighing accurately and that weights are recorded on AMCS
  • Carry out site surveys, in particular when accidents or near misses have occurred
  • Ensure drivers carry out their pre and post-shift vehicle checks
  • Ensure all weighing vehicles are accurately recording customer weights, and any weighing defects are reported and investigated in a timely manner
  • Sign off new contracts, ensuring they are profitable and fit within the existing collection schedule
  • To ensure that all extra waste collected is charged to the customer by viewing the vehicle cameras and cross-checking AMCS
  • Ensure the Depot Customer Hotlist is kept up-to-date and any service issues relating to these customers are communicated to them in a timely manner
  • Any other reasonable task as may be required from time to time
  • To provide Management cover at alternative depots within the region

About Beauparc:

Beauparc is a leading provider of commercial waste services, committed to shaping a better future for our friends, families, and communities. We deliver our customers with a partnership approach to managing their resources responsibly, constantly pushing the boundaries of innovation. Our philosophy remains unchanged, balancing customer satisfaction with environmentally sustainable practices. Exceptional customer service and unwavering dedication to sustainability are the cornerstones of our business.

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