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Service Operations Coordinator
2 months ago
About the Company
Detail 2 Recruitment Limited is a prominent global supplier of cutting-edge and highly effective transportation solutions tailored for the commercial vehicle and environmental service sectors.
Our offerings are utilized internationally across various industries, including transportation, construction, mining, materials handling, and environmental service providers.
Service Operations Coordinator - The Rewards
Competitive hourly rate based on experience.
Standard working hours: Monday – Friday, 08:30 – 16:45.
Service Operations Coordinator - Responsibilities
- Addressing customer service inquiries through various communication channels.
- Overseeing the service inbox and prioritizing urgent service requests.
- Generating job orders within the internal system.
- Collaborating with engineers, parts, and sales teams.
- Assisting the Service Manager with aftersales processes.
- Maintaining both electronic and manual records.
- Updating customers with relevant information.
- Fostering and sustaining strong relationships with clients to enhance customer service quality and retention.
- Processing warranty claims and necessary credits while executing appropriate administrative actions.
- Updating the system with service inventory, labor sales, parts, accessories, and additional products.
- Ensuring all administrative tasks within the department comply with established policies, including warranty claims, customer follow-ups, workshop scheduling, estimating, invoicing, daily operational controls, stock procurement, and parts returns.
Service Operations Coordinator - Requirements
- Exceptional communication abilities.
- Meticulous attention to detail and proficient data entry skills.
- Strong organizational capabilities.
- Effective problem-solving skills.
- Customer service and administrative expertise.
- Ability to work independently as well as collaboratively within a team.
- Prior experience in a comparable role.
- Quick learner, capable of navigating complex system processes.
About Us
Detail 2 Recruitment Limited operates as an employment agency for this position. Due to the high volume of applications received, feedback on unsuccessful applications cannot be provided. For details on how personal information is utilized, please refer to our privacy policy.
