Customer Service Representative

2 days ago


Trafford Park, Trafford, United Kingdom Page Personnel Full time
About the Role

We are seeking a highly skilled and customer-focused Internal Account Manager to join our team at Page Personnel. As a key member of our transport and distribution team, you will be responsible for providing exceptional customer service and account management to our clients.

Key Responsibilities
  • Review customer feedback to identify areas for improvement and implement changes to enhance our services.
  • Process orders, provide logistical support, and manage driver logging and freight forwarding operations.
  • Represent our company's brand image and values in all interactions with clients and stakeholders.
  • Coordinate the delivery of agreed targets within budget to meet the wider requirements of the business.
  • Ensure contractually agreed service standards are met for individual customers and liaise with operations and other functional areas as needed.
  • Manage and maintain client accounts to ensure high levels of customer satisfaction.
  • Collaborate with the sales team to achieve targets and stay up-to-date on product knowledge and industry trends.
Requirements
  • A background in customer service within the transport and distribution industry.
  • Outstanding communication and interpersonal skills.
  • Proven skills in account management and customer service.
  • Strong problem-solving skills and a proactive approach.
  • Knowledge of CRM systems and practices.
  • Proven ability to communicate and demonstrate pitching ability.
What We Offer
  • Life insurance.
  • Retirement pension.
  • Loyalty awards for 5, 10, 20, 30, and 40 years of service.
  • Employee discounts.
  • Training and development opportunities, including CPC training.
  • Onsite parking.
  • Hybrid working.
  • Cycle-to-work program.


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