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Customer Service Representative
2 months ago
We are seeking a highly skilled and customer-focused Internal Account Manager to join our team at Page Personnel. As a key member of our transport and distribution team, you will be responsible for providing exceptional customer service and account management to our clients.
Key Responsibilities- Review customer feedback to identify areas for improvement and implement changes to enhance our services.
- Process orders, provide logistical support, and manage driver logging and freight forwarding operations.
- Represent our company's brand image and values in all interactions with clients and stakeholders.
- Coordinate the delivery of agreed targets within budget to meet the wider requirements of the business.
- Ensure contractually agreed service standards are met for individual customers and liaise with operations and other functional areas as needed.
- Manage and maintain client accounts to ensure high levels of customer satisfaction.
- Collaborate with the sales team to achieve targets and stay up-to-date on product knowledge and industry trends.
- A background in customer service within the transport and distribution industry.
- Outstanding communication and interpersonal skills.
- Proven skills in account management and customer service.
- Strong problem-solving skills and a proactive approach.
- Knowledge of CRM systems and practices.
- Proven ability to communicate and demonstrate pitching ability.
- Life insurance.
- Retirement pension.
- Loyalty awards for 5, 10, 20, 30, and 40 years of service.
- Employee discounts.
- Training and development opportunities, including CPC training.
- Onsite parking.
- Hybrid working.
- Cycle-to-work program.
