Booking Coordinator
2 months ago
Job Summary:
Richard Abson Group is seeking a highly skilled and customer-focused Customer Service Representative to join their team. As a key member of the contact centre, you will be responsible for delivering exceptional customer service and ensuring seamless booking experiences for clients.
Key Responsibilities:
- Customer Service: Respond to customer inquiries in a timely and professional manner, providing accurate and helpful information to resolve issues and meet customer needs.
- Booking Coordination: Organize and manage the booking process, ensuring efficient utilization of workshop capacity and maintaining a high standard of customer service.
- Upselling and Prospecting: Identify opportunities to upsell products and services, and engage in systematic follow-up and prospecting activities to drive sales growth.
- Loan Car Fleet Management: Control the reservation of the loan car fleet, ensuring availability and minimizing downtime.
- Repair Order Management: Produce repair orders with relevant documents attached, ready for customer arrival.
- Customer Follow-up and Prospecting: Carry out planned customer follow-up and prospecting programs, promoting the sale of accessories, extended warranties, and seasonal campaigns.
Work Environment:
You will be based in a team of 14 Advisors, working Monday to Friday on a rota, with occasional Saturdays. This is a full-time position, offering a competitive salary and opportunities for growth and development.
Requirements:
- Excellent Communication Skills: Ability to communicate effectively with customers, colleagues, and management.
- Customer Service Focus: Strong commitment to delivering exceptional customer service and ensuring customer satisfaction.
- Organizational Skills: Ability to prioritize tasks, manage multiple bookings, and maintain accurate records.
- Teamwork: Willingness to work collaboratively as part of a team to achieve shared goals and objectives.
What We Offer:
Richard Abson Group offers a dynamic and supportive work environment, with opportunities for professional growth and development. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.
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