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Service Operations Coordinator
2 months ago
Overview:
Detail 2 Recruitment Limited is a prominent global leader in delivering innovative and efficient transport solutions tailored for the commercial vehicle and environmental service sectors. Our products are utilized across various industries, including transportation, construction, mining, materials handling, and environmental services.
Position Summary:
The Service Operations Coordinator will play a crucial role in ensuring seamless service delivery and customer satisfaction. This position offers a competitive hourly rate, commensurate with experience.
Key Responsibilities:
1. Addressing customer service inquiries through various communication channels.
2. Managing the service communication channels and prioritizing urgent service requests.
3. Assisting the Service Manager with post-sales activities.
4. Maintaining both electronic and manual records accurately.
5. Fostering and sustaining strong relationships with clients to enhance customer service quality and retention.
6. Processing warranty claims and necessary credits while executing appropriate administrative actions.
7. Updating the system with service inventory, labor sales, parts, accessories, and other related products.
8. Ensuring all administrative tasks within the department comply with established policies, including warranty claims, customer follow-ups, workshop scheduling, estimating, invoicing, daily operational controls, stock procurement, and parts returns.
Qualifications:
- Strong attention to detail and proficient data entry skills.
- Excellent customer service and administrative capabilities.
