Deputy Head of Service Lead

4 weeks ago

London, Greater London, United Kingdom Victim Support Full time
About the Role

This is an exciting opportunity to join Victim Support as a Deputy Head of Service, working 37.5 hours a week. As a key member of the Domestic Abuse team in London, you will assist the Head of Service in delivering a high-quality service across the region, meeting funder requirements and deputising in the Head of Service's absence.

Key Responsibilities
  • Assist the Head of Service in delivering a high-quality service across London, meeting funder requirements and deputising in the Head of Service's absence.
  • Coordinate the continuous improvement of the DA Service, ensuring consistent implementation across all aspects of the Service.
  • Facilitate consultation across the teams and other key stakeholders to develop new and build on existing good practice, implement and support the strategic direction of the regional business plan.
  • Be responsible for the day-to-day management of staff, ensuring appropriate and effective delivery of services to survivors, including safeguarding, risk assessment, needs assessment, safety planning, referrals to other agencies and MARACs.
  • Drive continuous improvement of performance through the use of data and other operational information to ensure teams perform to the highest standards at all times.
  • Coordinate the auditing and analysis of data and other information required for the performance and monitoring reports for the commissioner as well as ad hoc requests from partners, the Head of Service and/or Director.
  • Help build on and lead external relationships promoting positive working relationships to ensure the best possible support and outcomes are provided to eligible service users.
  • Ensure we are meeting the needs of our service users to a standard as expected of our commissioners and partners.
  • Be a Designated Safeguarding Officer.
About Victim Support

Victim Support is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at Victim Support is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events.

We are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

We strive to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

We are a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

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