Deputy Head of Service Lead

4 weeks ago

London, Greater London, United Kingdom Victim Support Full time

About the Role:

This is an exciting opportunity to join Victim Support as a Deputy Head of Service, working 37.5 hours a week. As a key member of the Domestic Abuse team in London, you will assist the Head of Service in delivering a high-quality service, meeting funder requirements and deputising in their absence.

Key Responsibilities:

  • Assist the Head of Service to deliver a high-quality service across London, meeting funder requirements and deputising in their absence.
  • Coordinate the continuous improvement of the DA Service, ensuring consistent implementation across all aspects of the Service.
  • Facilitate consultation across the teams and other key stakeholders to develop new and build on existing good practice, implement and support the strategic direction of the regional business plan.
  • Be responsible for the day-to-day management of staff, ensuring appropriate and effective delivery of services to survivors, including safeguarding, risk assessment, needs assessment, safety planning, referrals to other agencies and MARACs.
  • Drive continuous improvement of performance through use of data and other operational information to ensure teams perform to the highest standards at all times.
  • Coordinate the auditing and analysis of data and other information required for the performance and monitoring reports for the commissioner as well as ad hoc requests from partners, Head of Service and/or Director.
  • Help build on and lead external relationships promoting positive working relationships to ensure the best possible support and outcomes is provided to eligible service users.
  • Ensure we are meeting the needs of our service users to a standard as expected of our commissioners and partners.
  • Be a Designated Safeguarding Officer.

About Victim Support:

Victim Support is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events.

What We Offer:

  • Flexible working options including hybrid working.
  • 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays.
  • An extra day off for your birthday.
  • Pension with 5% employer contribution.
  • Enhanced sick pay allowances, maternity & paternity payments.
  • High Street, retail, holiday, entertainment & leisure discounts.
  • Access to our financial wellbeing hub & salary deducted finance.
  • Employee assistance programme & wellbeing support.
  • Ongoing training & support with opportunities for career development & progression.

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