Deputy Head of Domestic Services Manager

2 weeks ago

London, Greater London, United Kingdom ENGINEERINGUK Full time

We are seeking a highly skilled and experienced professional to fill the role of Deputy Head of Domestic Services. This position will play a crucial part in delivering high-quality support to service users across London, ensuring that contractual targets are met and that the service is consistently safe and effective.

About the Role:

This is a hybrid working role, with a minimum of one day a week spent at our offices in Islington, London, and the remainder of the time spent working from home. As a Deputy Head of Service, you will assist the Head of Service in delivering a high-quality service, meeting funder requirements, and deputising in the Head of Service's absence.

  • Assist the Head of Service in delivering a high-quality service across London, meeting funder requirements and deputising in the Head of Service's absence.
  • Coordinate the continuous improvement of the Domestic Abuse Service, ensuring consistent implementation across all aspects of the service.
  • Facilitate consultation across teams and other key stakeholders to develop new and build on existing good practice, implement and support the strategic direction of the regional business plan.
  • Be responsible for the day-to-day management of staff, ensuring appropriate and effective delivery of services to survivors, including safeguarding, risk assessment, needs assessment, safety planning, referrals to other agencies, and MARACs.
  • Drive continuous improvement of performance through the use of data and other operational information to ensure teams perform to the highest standards at all times.
  • Coordinate the auditing and analysis of data and other information required for performance and monitoring reports for the commissioner, as well as ad hoc requests from partners, the Head of Service, and/or the Director.
  • Help build on and lead external relationships, promoting positive working relationships to ensure the best possible support and outcomes are provided to eligible service users.
  • Ensure that we are meeting the needs of our service users to a standard expected by our commissioners and partners.

Victim Support is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support, and a real influence in the Criminal Justice System.

We are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people, and vulnerable adults. Background checks and Disclosed Barring Service checks may be required.

We strive to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

We are a Disability Confident Employer and provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

To apply for this role, please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

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