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Client Implementation Specialist

1 month ago

London, Greater London, United Kingdom Deputy Full time
Job Description

Deputy is a global SaaS workforce management company with headquarters in Sydney, San Francisco, and London. We serve over 320,000 workplaces across 70+ countries worldwide.

As a Customer Implementation Consultant, you will be part of our Professional Services team, which includes Consultants, Engineers & Architects that deliver tailored workforce management solutions to top brands in hospitality, leisure, retail, and healthcare.

Your primary responsibility will be to own the delivery lifecycle for new and existing implementations, developing strong relationships with customers to set them up for success. You will engage with local engineers and architects to align on project delivery and support internal initiatives.

Key Responsibilities
  • Manage end-to-end delivery and implementation of complex projects for Deputy's largest enterprise customers.
  • Act as a trusted advisor to customers by providing best practices and identifying areas of opportunity throughout the implementation process.
  • Define and communicate project plans with clearly defined timelines and deliverables.
  • Collaborate with Support and Success teams to document configuration, custom solutions, and key stakeholders from the account.

We are looking for individuals who can understand and relate to both technical and non-technical project team members. Experience with implementation cycles for both internally and externally managed initiatives is essential.