UK Enterprise Account Manager
3 days ago
Darktrace Ltd invites applications from skilled UK Enterprise Account Managers to contribute to the growth of their Customer Success team. As a key member of the team, you will play a vital role in managing accounts across our UK and Ireland customer base.
Your primary objective will be to drive adoption and outcomes leading to renewals, expansion, and advocacy across your portfolio. This requires a passion for learning about cyber security and AI while delivering exceptional service to customers.
This role is hybrid-based, requiring attendance of at least three days per week in our London office. Occasional travel may be necessary to visit clients nationally and regionally.
About the Job:- You will conduct business reviews with client executives to drive satisfaction and desired outcomes.
- Presents and demonstrates Darktrace's cyber threat defense solutions to CISOs and security experts.
- Identify and nurture upsell and cross-sell opportunities by aligning products with customers' evolving needs.
- Evaluate customer success and facilitate subscription renewals.
- Monitor customer engagement to assess risk and improve account health.
- You possess experience in a customer-facing role, preferably as an Account Executive or Customer Success Manager.
- You are comfortable working in a target-driven environment.
- Personable with a friendly and warm approach, naturally building long-lasting relationships with various stakeholders.
- Strong relationship management and communication skills to achieve goals.
- Able to work across a diverse client portfolio, demonstrating a process-oriented approach and handling competing demands effectively.
The estimated salary range for this role is £60,000 - £80,000 per annum, depending on experience. Benefits include 23 days paid holiday plus UK bank holidays, increasing to 25 days after two years' service. A salary sacrifice pension scheme with 4% employer contribution and minimum 5% employee contribution is also offered.
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