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Customer Support Specialist

1 month ago

Birmingham, Birmingham, United Kingdom Inspired Thinking Group (ITG) Full time

About the Role

We are seeking a highly skilled and passionate Customer Support Executive to join our dynamic team at Inspired Thinking Group (ITG). As a key member of our customer support team, you will be responsible for delivering exceptional service to our clients, providing top-notch support and resolving queries in a timely and professional manner.

Key Responsibilities

  • Work closely with Senior Customer Support Executives to manage client orders and queries
  • Action inbound and outbound calls to provide timely and effective support
  • Build and maintain strong relationships with our customers, ensuring their needs are met and exceeded
  • Participate in full training on using systems and procedures to carry out daily tasks

Requirements

  • Excellent verbal and written communication skills
  • A passion for customer service and a commitment to exceeding customer expectations
  • Ability to work well both individually and as part of a team
  • Enthusiastic, accurate, and organized, with a passion for helping others
  • An active listener with high attention to detail
  • Willing to go above and beyond to deliver exceptional results
  • Able to work confidently and calmly under pressure

What We Offer

  • A competitive salary and a range of benefits, including 25 days' holiday + bank holidays, Annual Wellbeing Day, Pension Scheme, and more
  • Opportunities for career growth and development within a dynamic and supportive team
  • A chance to make a real difference in the lives of our customers and contribute to the success of ITG

About Us

At Inspired Thinking Group (ITG), we value diversity and welcome applications from candidates from all backgrounds. We are committed to creating a workplace that is inclusive, supportive, and empowering, where everyone has the opportunity to thrive and reach their full potential.

We are proud to be an equal opportunities employer and are committed to ensuring that all job applicants receive equal and fair treatment, regardless of age, race, gender, or gender identity, religion, sexual orientation, disability, or nationality.