Customer Service Representative

6 days ago


Worcester, Worcestershire, United Kingdom Winsearch Full time

Job Summary

We are seeking a highly skilled Customer Service Advisor to join our team at Winsearch. As a key member of our customer-facing team, you will be responsible for delivering exceptional service to our clients.

About the Role

You will work a 5-week rotation with 2 Saturdays and 1 Sunday in every 5, providing a consistent and reliable service to our clients. Your primary focus will be on resolving customer queries and issues in a timely and professional manner.

Key Responsibilities

  • Provide exceptional customer service to clients via phone, email, and in-person
  • Resolve customer queries and issues in a timely and professional manner
  • Work collaboratively with internal teams to resolve complex customer issues
  • Meet and exceed customer satisfaction targets

Requirements

To be successful in this role, you will need:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Strong problem-solving and analytical skills
  • Ability to work independently and as part of a team

What We Offer

As a Customer Service Advisor at Winsearch, you will have the opportunity to develop your skills and knowledge in a dynamic and supportive environment. You will receive comprehensive training and ongoing support to ensure your success in the role.



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