Service Desk Engineer Role

2 days ago


Chester, Cheshire, United Kingdom Adecco UK LTD Full time

**About the Job:**

Adecco UK LTD is seeking an experienced IT Help Desk Professional to join their team. As a Service Desk Engineer, you will be responsible for providing first-line support to internal employees via voice and chat channels.

  • You will manage multiple live chats simultaneously with internal customers, ensuring core metrics for operations and quality are met.
  • You will troubleshoot Microsoft applications and proprietary systems via phone/chat.
  • You will provide technology support for up to 2 clients simultaneously through chat channels.
  • You will collaborate with peers and subject matter experts to continuously expand your skills and knowledge within IT.
  • You will build strong relationships with global partners and work well as part of a team.

**Key Responsibilities:**

  1. Provide excellent customer care with a strong desire to expand your skills and knowledge within IT.
  2. Experience in a technology call centre and/or customer service role.
  3. Experience with Windows 10/11, MS Office suite, Office 365, SharePoint, Skype, Citrix, VPN, and Cisco AnyConnect is a plus.

The estimated salary for this position is £45,000 - £60,000 per annum, depending on experience and qualifications.



  • Chester, Cheshire, United Kingdom Pontoon Full time

    Job OverviewPontoon seeks a skilled and dedicated Service Desk Engineer to join their team. As a Service Desk Engineer, you will provide technical support to internal employees via voice and chat channels, ensuring seamless day-to-day operations and exceptional customer experiences.Duties and Responsibilities:Manage multiple live chats simultaneously,...

  • Service Desk Engineer

    3 weeks ago


    Chester, UK, Cheshire, United Kingdom Pontoon Solutions Full time

    Service Desk Engineer Duration: 12 Months (Possibility for extension)Location: Chester/Hybrid (4 days per week on site)Rate: A highly competitive salary is available for suitable candidates Role ProfileOur client, a prominent player in the investment banking industry, is seeking a dedicated and customer-oriented Service Desk Engineer to join their team. As a...


  • Chester, Cheshire, United Kingdom Planet Pharma Full time

    Job OverviewAt Planet Pharma, we are seeking a highly skilled Service Desk Specialist to join our Specialty Service Desk team. This role offers an excellent opportunity to work in a hybrid environment, providing technical support to employees across various global divisions.The ideal candidate will possess strong customer service skills, the ability to...


  • Chester, Cheshire, United Kingdom Proclinical Staffing Full time

    Job OverviewWe are seeking a skilled Service Desk Specialist to join our team at Proclinical Staffing.


  • Chester, Cheshire, United Kingdom Hobson Prior Ltd Full time

    Job Title: IT Service Desk ProfessionalHobson Prior Ltd is seeking an experienced IT Service Desk Professional to join their team on a 12-month rolling contract. This role involves providing technical and application support to employees globally, with a focus on delivering exceptional customer experiences.Key Responsibilities:Deliver high-quality IT support...


  • Chester, Cheshire, United Kingdom SitePoint Pty Full time

    About the RoleWe are looking for a Technical Service Desk Analyst to join our Group Technology team at SitePoint Pty. Located in Eaton Estate, Chester, this full-time position comes with an estimated salary range of £32,000 - £38,000 per annum.ResponsibilitiesThe ideal candidate will be responsible for providing 1st, 2nd, and some 3rd line technology...

  • Service Desk Analyst

    4 weeks ago


    Chester, UK, Cheshire, United Kingdom Adecco Full time

    Job Title: Service Desk Analyst - German SpeakingLocation: ChesterRemuneration: Competitive salaryContract Details: Rolling 12 monthsWorking Pattern: Full TimeAre you a fluent German speaker with a passion for providing exceptional customer service? Our client, a global organisation, is seeking a Service Desk Analyst to join their dynamic team in Chester.As...

  • Help Desk Technician

    1 month ago


    Chester, Cheshire, United Kingdom Pontoon Full time

    The Ideal CandidateWe seek an experienced and customer-focused Service Desk Engineer to join our team. As a Service Desk Engineer, you will play a vital role in providing technical support to internal employees via voice and chat channels, ensuring seamless day-to-day operations and exceptional customer experiences.Main Responsibilities:Manage multiple live...


  • Chester, Cheshire, United Kingdom Pontoon Full time

    We are seeking a motivated Service Desk Analyst to join our client's team in Chester. As a key member of the 24/7 Global Service Desk, you will be responsible for providing high-quality technical support to internal employees.Key Responsibilities:Providing first-line support for internal employees' resources via voice and chat channels.Basic troubleshooting...


  • Chester, Cheshire, United Kingdom Grosvenor Group Full time

    We are looking for a Service Desk Analyst - Technology Solutions to join our team at the Grosvenor Group. In this role, you will provide technical support services to end-users across the organization, working in a team of 6 to ensure service desk requests are triaged appropriately and resolved within an agreed SLA.About the TeamYou will be part of our Group...


  • Chester, Cheshire, United Kingdom Atrium UK Full time

    About the RoleWe are seeking an experienced Service Desk Analyst who is fluent in German to join our team in Chester. As a German Service Desk Analyst, you will be responsible for providing top-notch technical support to our global user base.You will work closely with our internal teams to resolve customer queries, troubleshoot issues, and document incidents...


  • Chester, UK, Cheshire, United Kingdom Atrium UK Full time

    German Service Desk Analyst – ChesterPrestigious Chester based client requires an accomplished German Service Desk Analyst to support the German Speaking Global user base. The Service Desk supports employees via web channels, telephone and chat and also self service options. This role is inside IR35 and will pay £19 per hour. Fluency in English required...


  • Chester, Cheshire, United Kingdom Hobson Prior Ltd Full time

    Hobson Prior Ltd is looking for an experienced IT Service Desk Technician to join our team on a 12-month rolling contract. As a key member of our team, you will be responsible for providing technical support to employees globally.Key ResponsibilitiesAnswer calls, chats, and emails to provide IT support.Create and manage support tickets, ensuring all...


  • Chester, Cheshire, United Kingdom Austin Fraser Full time

    Role Overview:This is an exciting opportunity for a Service Desk Engineer to join our dynamic team in Chester. The successful candidate will provide top-tier first-line support to internal employees via voice and chat as part of a 24/7 Global Service Desk.Key Responsibilities:Handle multiple live chat sessions simultaneously, ensuring operational and quality...


  • Chester, Cheshire, United Kingdom Proclinical Staffing Full time

    Proclinical Staffing is seeking a Technical Service Desk Analyst with strong German language skills to join our team. In this role, you will provide technical support to our global employee base, primarily focusing on the EMEA region.You will be responsible for handling initial client contact, troubleshooting and resolving IT/application issues, and...


  • Chester, Cheshire, United Kingdom Hobson Prior Full time

    About the Role: Hobson Prior is looking for an experienced IT Service Desk Professional to join their team on a 12-month rolling contract. As a key member of the team, you will provide technical and application support to employees worldwide, focusing on building strong relationships and resolving issues efficiently.The ideal candidate will possess fluency...


  • Chester, Cheshire, United Kingdom Ralawise Full time

    About the RoleWe are seeking an experienced Front Desk Coordinator to join our team at Ralawise. As a key member of our support services team, you will be responsible for providing administrative support to our directors and customer operations department.Key Responsibilities:Front Desk Operations: Manage the front desk, ensuring a professional and welcoming...


  • Chester, Cheshire, United Kingdom Proclinical Staffing Full time

    About the RoleWe are seeking a skilled Technical Service Representative to join our team at Proclinical Staffing. As a key member of our Specialty Service Desk, you will be responsible for providing technical and application support to employees globally, focusing primarily on the EMEA region.This is an exciting opportunity for a motivated individual with...


  • Chester, Cheshire, United Kingdom Grosvenor Group Full time

    Grosvenor Group's Service Desk Analyst will be responsible for providing 1st, 2nd, and some 3rd line technology support services to the business, including desk-side support and remote assistance. This 'hands-on' role requires excellent communication and technical skills, as well as experience supporting Microsoft Windows, Office, and Azure environments.The...


  • Chester, Cheshire, United Kingdom Proclinical Staffing Full time

    Do you have excellent customer service skills and proficiency in German? Proclinical Staffing is currently seeking a skilled Global Service Desk Technician to join our team.We anticipate offering a salary of $65,000 - $85,000 per annum, based on experience and qualifications.Key Responsibilities:In this role, you will:Provide technical support to employees...