Global Service Desk Technician

1 week ago


Chester, Cheshire, United Kingdom Proclinical Staffing Full time

Do you have excellent customer service skills and proficiency in German? Proclinical Staffing is currently seeking a skilled Global Service Desk Technician to join our team.

We anticipate offering a salary of $65,000 - $85,000 per annum, based on experience and qualifications.

Key Responsibilities:

In this role, you will:

  • Provide technical support to employees globally, primarily focusing on the EMEA region
  • Troubleshoot and resolve IT/application issues, escalating as needed
  • Document activities in ServiceNow and ensure SLA compliance

Essential Skills and Qualifications:

To excel in this position, you will need:

  • Native/almost native German language skills; additional European languages are a plus
  • Excellent customer service and IT troubleshooting skills
  • Ability to work flexible hours and be in the office 50% of the time

What We Offer:

We provide a dynamic work environment, opportunities for professional growth, and a competitive salary package.

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