Global Service Desk Technician
1 week ago
Do you have excellent customer service skills and proficiency in German? Proclinical Staffing is currently seeking a skilled Global Service Desk Technician to join our team.
We anticipate offering a salary of $65,000 - $85,000 per annum, based on experience and qualifications.
Key Responsibilities:
In this role, you will:
- Provide technical support to employees globally, primarily focusing on the EMEA region
- Troubleshoot and resolve IT/application issues, escalating as needed
- Document activities in ServiceNow and ensure SLA compliance
Essential Skills and Qualifications:
To excel in this position, you will need:
- Native/almost native German language skills; additional European languages are a plus
- Excellent customer service and IT troubleshooting skills
- Ability to work flexible hours and be in the office 50% of the time
What We Offer:
We provide a dynamic work environment, opportunities for professional growth, and a competitive salary package.
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