IT Service Desk Technician

3 weeks ago


Chester, Cheshire, United Kingdom Hobson Prior Ltd Full time

Hobson Prior Ltd is looking for an experienced IT Service Desk Technician to join our team on a 12-month rolling contract. As a key member of our team, you will be responsible for providing technical support to employees globally.

Key Responsibilities
  • Answer calls, chats, and emails to provide IT support.
  • Create and manage support tickets, ensuring all activities are documented.
  • Troubleshoot and resolve issues or escalate to higher support levels.
  • Research complex problems and identify trends.
  • Follow up on open tickets and ensure timely resolution.

In addition to a competitive salary range of $65,000 - $85,000 per year, we offer a range of benefits including health insurance and paid time off.


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