Service Desk Specialist

2 days ago


Chester, Cheshire, United Kingdom Planet Pharma Full time
Job Overview

At Planet Pharma, we are seeking a highly skilled Service Desk Specialist to join our Specialty Service Desk team. This role offers an excellent opportunity to work in a hybrid environment, providing technical support to employees across various global divisions.

The ideal candidate will possess strong customer service skills, the ability to troubleshoot complex issues, and proficiency in tools like ServiceNow and telephony systems. Additionally, they will have experience working in a technical support or Service Desk environment, with a basic understanding of the ITIL framework and ITSM.

We offer a competitive salary of $65,000 - $85,000 per annum, depending on experience, along with flexibility in scheduling and a hybrid work arrangement that includes working from home 50% of the time.



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