German Service Desk Analyst – Chester

2 months ago


Chester UK, Cheshire, United Kingdom Atrium UK Full time

German Service Desk Analyst – Chester


Prestigious Chester based client requires an accomplished German Service Desk Analyst to support the German Speaking Global user base. The Service Desk supports employees via web channels, telephone and chat and also self service options. This role is inside IR35 and will pay £19 per hour. Fluency in English required as well as fluency in German. You will need to be in the office 50% of the time.

· Assist users who contact the Service Desk via Web Channel, Phone and Chatbot

· Troubleshoot the user’ issues and resolve where possible

· Appropriately log and document incidents using ServiceNOW

· Complete all related administrative duties

· Adhere to all Standard Operating Procedures and Processes


Essential

· Previous experience of working in a Service desk/customer service environment

· Delivery of helpdesk/service desk support

· Working with and troubleshooting M365 and MS TEAMS

· Previous experience in a customer facing role

· Previous experience of using incident logging systems helpful

· Rota system: 7am- 3pm/ 8am- 4pm/ 9am-5pm/10am-6opm. 50% onsite work, must be able to commute to office 50%

· Solid communication skills. Fluency in English and German (reading, writing and speaking)


Click apply now to be considered for the German Service Desk Analyst – Chester role


  • Service Desk Analyst

    4 weeks ago


    Chester, Cheshire, United Kingdom Atrium UK Full time

    About the RoleWe are seeking an experienced Service Desk Analyst who is fluent in German to join our team in Chester. As a German Service Desk Analyst, you will be responsible for providing top-notch technical support to our global user base.You will work closely with our internal teams to resolve customer queries, troubleshoot issues, and document incidents...

  • Service Desk Analyst

    2 months ago


    Chester, UK, Cheshire, United Kingdom Adecco Full time

    Job Title: Service Desk Analyst - German SpeakingLocation: ChesterRemuneration: Competitive salaryContract Details: Rolling 12 monthsWorking Pattern: Full TimeAre you a fluent German speaker with a passion for providing exceptional customer service? Our client, a global organisation, is seeking a Service Desk Analyst to join their dynamic team in Chester.As...


  • Chester, Cheshire, United Kingdom Course Full time

    Service Desk Analyst Job DescriptionAre you a fluent German speaker with a passion for delivering exceptional customer service? We are seeking a highly skilled Service Desk Analyst to join our dynamic team in Chester.As a member of our Specialty Service Desk, you will be the initial point of contact for clients, handling inquiries via telephone, email, chat...

  • Service Desk Analyst

    3 weeks ago


    Chester, Cheshire, United Kingdom Planet Pharma Full time

    Job Title: Service Desk Analyst - German Language ExpertAt Planet Pharma, we are seeking a skilled Service Desk Analyst to join our team. As a Service Desk Analyst, you will serve as the first point of contact for clients via phone, email, chat, or portal, providing technical and application support to employees across various global...

  • Service Desk Analyst

    2 weeks ago


    Chester, Cheshire, United Kingdom Planet Pharma Full time

    About the RoleWe are seeking a highly skilled Service Desk Analyst to join our team at Planet Pharma in Chester. The successful candidate will provide technical and application support to employees across various global divisions, serving as the first point of contact via phone, email, chat, or portal.This is a hybrid role that requires building strong...


  • Chester, Cheshire, United Kingdom Planet Pharma Full time

    Job Title: IT Service Desk SpecialistWe are seeking an experienced Service Desk Specialist with native German language skills to join our team at Planet Pharma.Job Summary:The successful candidate will be responsible for providing technical support and assistance to employees across various global divisions, primarily in German. This role requires a strong...


  • Chester, Cheshire, United Kingdom Planet Pharma Full time

    Service Desk ProfessionalWe are looking for a highly skilled Service Desk Professional with native German language proficiency to join our team at Planet Pharma.Job Description:The successful candidate will be responsible for delivering exceptional customer service and technical support to employees across various global divisions, primarily in German. This...


  • Chester, Cheshire, United Kingdom Proclinical Staffing Full time

    Proclinical Staffing is seeking a Technical Service Desk Analyst with strong German language skills to join our team. In this role, you will provide technical support to our global employee base, primarily focusing on the EMEA region.You will be responsible for handling initial client contact, troubleshooting and resolving IT/application issues, and...


  • Chester, Cheshire, United Kingdom Planet Pharma Full time

    About UsPlanet Pharma is a leading pharmaceutical company that values innovation and excellence. We offer a competitive salary package and opportunities for professional growth and development.We are seeking a highly skilled Technical Support Specialist to join our Specialty Service Desk team in Chester. The successful candidate will be responsible for...


  • Chester, Cheshire, United Kingdom SitePoint Pty Full time

    About the RoleWe are looking for a Technical Service Desk Analyst to join our Group Technology team at SitePoint Pty. Located in Eaton Estate, Chester, this full-time position comes with an estimated salary range of £32,000 - £38,000 per annum.ResponsibilitiesThe ideal candidate will be responsible for providing 1st, 2nd, and some 3rd line technology...


  • Chester, Cheshire, United Kingdom Course Full time

    About the RoleWe are looking for an experienced German Language Customer Service Representative to join our team in Chester. As a member of our Specialty Service Desk, you will be responsible for handling client inquiries via telephone, email, chat or portal.Your key responsibilities will include providing IT support to BMS employees and partners globally,...


  • Chester, Cheshire, United Kingdom Planet Pharma Full time

    German Speaking IT Support AnalystWe are seeking an experienced IT Support Analyst with native German language skills to join our team at Planet Pharma.Job Summary:The successful candidate will be responsible for providing technical support and assistance to employees across various global divisions, primarily in German. This role requires a strong...


  • Chester, Cheshire, United Kingdom Planet Pharma Full time

    About the RoleWe are seeking a skilled IT Service Desk Analyst to join our team at Planet Pharma. The ideal candidate will be fluent in German and have excellent customer service skills.The successful candidate will provide technical support to employees across various global divisions, troubleshooting complex issues and addressing knowledge gaps...


  • Chester, Cheshire, United Kingdom Proclinical Staffing Full time

    Are you looking for a challenging role that utilizes your German language skills? Proclinical Staffing has an exciting opportunity for a skilled IT Support Analyst to join our Specialty Service Desk team.We estimate the salary for this role to be $55,000 - $75,000 per annum, depending on experience and qualifications.Job Responsibilities:In this role, you...


  • Chester, Cheshire, United Kingdom Chester Voluntary Action Full time

    Job OverviewWe are seeking a skilled and experienced Chester Youth Services Facilitator to lead the Heath Youth Club in Upton, Chester.In this role, you will be responsible for planning and delivering youth programs that cater to the diverse needs of young people in our community.The successful candidate will work closely with local stakeholders to develop...


  • Chester, Cheshire, United Kingdom Proclinical Staffing Full time

    We are looking for a German Language IT Help Desk Technician to provide technical support to our global employee base, primarily focusing on the EMEA region. This role requires strong customer service skills and the ability to troubleshoot and resolve IT issues efficiently.Responsibilities include handling initial client contact, troubleshooting and...

  • Service Desk Analyst

    4 weeks ago


    Chester, Cheshire, United Kingdom Grosvenor Group Full time

    We are looking for a Service Desk Analyst - Technology Solutions to join our team at the Grosvenor Group. In this role, you will provide technical support services to end-users across the organization, working in a team of 6 to ensure service desk requests are triaged appropriately and resolved within an agreed SLA.About the TeamYou will be part of our Group...


  • Chester, Cheshire, United Kingdom University of Chester Full time

    We are seeking a highly motivated individual to join our award-winning Catering Department at the University of Chester.As a key member of our team, you will work primarily in the kitchen but may also be customer-facing with the chefs and kitchen coordinators providing high-quality products for students, staff, and visitors.The department provides a high...

  • Service Desk Engineer

    1 month ago


    Chester, UK, Cheshire, United Kingdom Pontoon Solutions Full time

    Service Desk Engineer Duration: 12 Months (Possibility for extension)Location: Chester/Hybrid (4 days per week on site)Rate: A highly competitive salary is available for suitable candidates Role ProfileOur client, a prominent player in the investment banking industry, is seeking a dedicated and customer-oriented Service Desk Engineer to join their team. As a...


  • Chester, Cheshire, United Kingdom Course Full time

    Company Overview: Our client, a global organisation, is a well-established company in the industry, with a strong presence in Chester. They are seeking a highly skilled Customer Support Specialist to join their dynamic team.This is an exciting opportunity for a fluent German speaker to provide exceptional customer service and support BMS employees divisions...