German Language Customer Service Representative

3 days ago


Chester, Cheshire, United Kingdom Course Full time
About the Role

We are looking for an experienced German Language Customer Service Representative to join our team in Chester. As a member of our Specialty Service Desk, you will be responsible for handling client inquiries via telephone, email, chat or portal.

Your key responsibilities will include providing IT support to BMS employees and partners globally, with a focus on the EMEA region. You will work closely with other teams to ensure seamless communication and problem resolution.

  • Handle client inquiries via telephone, email, chat or portal.
  • Provide IT support to BMS employees and partners globally, with a focus on the EMEA region.

You will also participate in application testing, upgrades and deployment, as well as internal Service Desk projects.

Requirements:
  1. Languages: Native or near-native fluency in German, with a good command of English.
  2. Customer Service: Excellent customer service skills, with the ability to effectively communicate technical information.
  3. Prioritisation: Ability to prioritise and handle multiple tasks while adhering to Service Desk processes.
  4. Teamwork: Positive and flexible team player with a willingness to learn and contribute to the team's success.
  5. Experience: Prior experience in technical support or a Service Desk environment.
  6. Technical Skills: Proficiency with Microsoft Office Suite and knowledge of telephony systems. Experience supporting application and Microsoft Windows is preferred.
  7. ITIL Framework: Familiarity with ITIL Framework and ITSM is a plus.

The estimated salary for this position is £28,000 - £32,000 per annum.



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