Customer Service Representative
6 days ago
Deliver exceptional customer service across multiple channels, utilizing strong communication skills and problem-solving techniques to resolve customer complaints and enhance overall experience.
- Familiarity with effective communication, systematic approach, and Microsoft applications is a must.
- Excellent English language proficiency, great listening skills, and the ability to analyze complex information are essential.
- Accountability for workload includes managing complex cases and supporting team members.
- Flexibility in adapting communication style, resolving customer complaints, and improving customer satisfaction.
- Precise recording of customer feedback, case management of customer interactions, and timely updates to stakeholders.
- Contribution to achieving departmental service levels, meeting individual metrics, and collaboration as part of a cohesive team.
- Addressing complex issues while maintaining up-to-date knowledge of M&S products and services, and resolving customer concerns.
Compensation Package: Estimated annual salary: £25,000 - £30,000, depending on location and qualifications.
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Customer Service Representative
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