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Customer Service Representative

4 weeks ago

Chester, Cheshire, United Kingdom Mappin & Webb Full time
Job Overview

Mappin & Webb seeks a highly skilled Customer Service Representative to join their team. This role is perfect for someone who excels in administration, has a keen eye for detail, and possesses excellent communication skills.

About the Role

We are offering a competitive salary of £28,000 - £30,000 per annum, depending on experience.

This is an exciting opportunity to work with a renowned company in the retail industry. As a Customer Service Representative, you will be responsible for delivering exceptional customer service, handling customer inquiries, and providing administrative support.

Key Responsibilities
  1. Respond to customer inquiries via phone, email, or in-person, ensuring prompt and professional communication
  2. Provide product information, resolve issues, and make recommendations to customers
  3. Administer daily tasks, including data entry, filing, and maintaining accurate records
  4. Work collaboratively with the sales team to achieve targets and improve customer satisfaction
Requirements
  • A positive attitude and strong communication skills
  • Administration experience with attention to detail and organizational skills
  • A passion for delivering exceptional customer service
  • Eager to learn and build on retail and product knowledge
What We Offer

Mappin & Webb offers a dynamic work environment, opportunities for growth and development, and a competitive salary package. If you are a motivated individual with excellent communication skills, we encourage you to apply for this exciting opportunity.