Retail Customer Service Representative

2 weeks ago


Chester, Cheshire, United Kingdom ENGINEERINGUK Full time
Retail Customer Service Representative - Chester Sealand Rd Superstore

Job Description:

This is a fantastic opportunity for someone who wants to deliver exceptional customer service and be part of a dynamic retail team. As a Retail Customer Service Representative, you will be responsible for assisting customers with queries and product information, maintaining product knowledge, and supporting colleagues in the service, picking, and replenishment areas.

Key Responsibilities:

  • Deliver outstanding customer service by providing assistance with queries and product information.
  • Work across the store, supporting colleagues in the service, picking, and replenishment areas.
  • Maintain product knowledge and assist customers with purchasing decisions.
  • Support seasonal, community, and charity events to create a positive atmosphere.
  • Become knowledgeable about your store's performance and understand your role in driving sales and reducing waste.
  • Maintain product quality and ensure they reach customers in excellent condition.
  • Build rapport with customers to provide an excellent shopping experience.
  • Represent the company positively by being punctual, well-presented, and ready to engage with customers.

Benefits:

  • 20 days' holiday plus a personal day rising to 22 days after 12 months (plus Bank holidays).
  • Flexible working from day one.
  • 10% off and 15% at pay day weekends - save up to £2,000 a year with your Colleague Clubcard.
  • Life cover of five times your pay and an award-winning pension with matching contributions up to 7%
  • Access to colleague networks for support and community engagement.

What We Offer:

At Tesco, we offer a range of benefits that will help you achieve a better work-life balance, including 20 days' holiday plus a personal day, flexible working, and access to our award-winning pension scheme.

Requirements:

To be considered for this role, you must be over the age of 18 and have passed the school leaver's age. You will also need to be available to work flexible hours, including weekends and bank holidays.

Estimated Salary:

The estimated salary for this role starts from £12 per hour, with opportunities to earn more based on performance and experience.



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