Service Desk Support Specialist

20 hours ago


Chester, Cheshire, United Kingdom Proclinical Staffing Full time
About the Role

We are seeking a skilled Technical Service Representative to join our team at Proclinical Staffing. As a key member of our Specialty Service Desk, you will be responsible for providing technical and application support to employees globally, focusing primarily on the EMEA region.

This is an exciting opportunity for a motivated individual with strong German language skills to develop their expertise in IT support and customer service.

Key Responsibilities:

  • Provide exceptional technical support to employees via phone, email, chat, or portal.
  • Troubleshoot and resolve IT/application issues or escalate as needed to ensure timely resolution.
  • Document activities in ServiceNow and maintain SLA compliance.

Requirements:

  • Native or near-native German proficiency; additional European languages are a plus.
  • Excellent customer service and IT troubleshooting skills.
  • Ability to work flexible shifts and spend 50% of time in the office.

We offer a competitive salary of $65,000 - $80,000 per year, depending on experience. This role is an excellent opportunity to grow your career in IT support and customer service.



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