Director of Customer Experience
3 weeks ago
Detail 2 Recruitment Ltd is seeking a talented and experienced Director of Customer Experience to join our team in Reading. As a key member of the management team, you will be responsible for leading the delivery of exceptional customer experiences across multiple locations.
We are looking for a dynamic and passionate individual with a proven track record of success in hospitality management. The ideal candidate will have excellent leadership skills, the ability to drive sales growth, and a genuine passion for delivering outstanding guest experiences.
Key Responsibilities:
- Led senior management teams to achieve business objectives and improve performance
- Developed and implemented effective strategies to enhance customer satisfaction and loyalty
- Maintained high levels of employee engagement and motivation through regular feedback and coaching
Requirements:
- Proven experience in hospitality management with a strong focus on customer service
- Excellent leadership and communication skills, with the ability to motivate and inspire teams
- Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions
What We Offer:
- A competitive salary of £42,000 - £45,000 per annum, depending on experience
- A comprehensive benefits package, including health insurance, pension scheme, and generous holiday allowance
- The opportunity to work with a dynamic and forward-thinking company that values innovation and excellence
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