Director of Customer Experience

3 weeks ago


Reading, Reading, United Kingdom Detail 2 Recruitment Ltd Full time
Job Title: Director of Customer Experience

Detail 2 Recruitment Ltd is seeking a talented and experienced Director of Customer Experience to join our team in Reading. As a key member of the management team, you will be responsible for leading the delivery of exceptional customer experiences across multiple locations.

We are looking for a dynamic and passionate individual with a proven track record of success in hospitality management. The ideal candidate will have excellent leadership skills, the ability to drive sales growth, and a genuine passion for delivering outstanding guest experiences.

Key Responsibilities:

  • Led senior management teams to achieve business objectives and improve performance
  • Developed and implemented effective strategies to enhance customer satisfaction and loyalty
  • Maintained high levels of employee engagement and motivation through regular feedback and coaching

Requirements:

  • Proven experience in hospitality management with a strong focus on customer service
  • Excellent leadership and communication skills, with the ability to motivate and inspire teams
  • Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions

What We Offer:

  • A competitive salary of £42,000 - £45,000 per annum, depending on experience
  • A comprehensive benefits package, including health insurance, pension scheme, and generous holiday allowance
  • The opportunity to work with a dynamic and forward-thinking company that values innovation and excellence


  • Reading, Reading, United Kingdom SWAROVSKI UK Full time

    Job DescriptionWe are seeking an experienced Store Manager to join our team at Swarovski UK. As a Luxury Retail Leader, you will be responsible for leading a high-performing team to deliver exceptional customer experiences and drive sales growth.Your Key ResponsibilitiesRecruit, lead, and grow a team with a growth mindset, passion, and enthusiasm.Strive for...


  • Reading, Reading, United Kingdom Card Factory Full time

    Job DescriptionWe are looking for a Commercial Growth Specialist - Store Operations to join our team at Card Factory in Reading. This is an exciting opportunity to drive commercial growth and develop a team culture that puts the customer at the heart of everything we do.Key Responsibilities:Commercial Growth: Develop and implement strategies to drive...


  • Reading, Reading, United Kingdom Card Factory Full time

    Job DescriptionKey Responsibilities:Commercial Growth: Manage the store with a focus on delivering commercial growth and developing a team culture that prioritizes customer experience.Team Development: Develop a team of colleagues who embody our customer promise and actively seek ways to delight our customers.Coaching and Training: Coach, train, and develop...


  • Reading, Reading, United Kingdom Abercrombie & Fitch Co. Full time

    Job SummaryWe are seeking an experienced Key Lead to join our team at Abercrombie & Fitch Co.Job DescriptionThe Key Lead will be responsible for ensuring that all customers have a positive shopping experience, by providing exceptional service and ensuring that the store is well-maintained and visually appealing.ResponsibilitiesProvide coaching and guidance...


  • Reading, Reading, United Kingdom Stonewater Full time

    Stonewater is seeking a highly skilled Customer Experience Director to lead our customer facing housing management teams. This role offers a competitive salary of £60,000 - £80,000 per annum, depending on experience.**Job Description:**As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring the highest...


  • Reading, Reading, United Kingdom Zachary Daniels Full time

    About Our TeamZachary Daniels is a leading recruitment agency specialising in retail management positions. We're passionate about connecting talented individuals with exciting career opportunities.This role is an excellent opportunity to take your career to new heights, working with one of the UK's top retail brands in Reading.As a Store Experience Director,...


  • Reading, Reading, United Kingdom Westcoast Ltd Full time

    As a Customer Service Director at Westcoast Ltd, you will play a critical role in delivering exceptional customer experiences across our major retail accounts. This is an exciting opportunity to develop your knowledge and understanding of the IT industry, build a career with a Sunday Times Top Track 100 business, and develop strong, long-standing industry...


  • Reading, Reading, United Kingdom Stonewater Full time

    Customer Experience Director at Stonewater is a challenging yet rewarding role that requires a unique blend of leadership skills, technical expertise, and passion for customer service. In this position, you will have the opportunity to make a real impact on the lives of our customers and help shape the future of our organization.We offer a competitive salary...


  • Reading, Reading, United Kingdom Austin Fraser Full time £85,000

    Job OverviewAustin Fraser is seeking an experienced Delivery Process Manager to oversee the end-to-end delivery process, ensuring projects are completed on time and within budget. This role involves leading a cross-functional team of Product Owners, Scrum Masters, and Developers, as well as collaborating with various stakeholders across the business.


  • Reading, Reading, United Kingdom Grosvenor Casinos Limited Full time

    Customer Experience Representative OpportunityGrosvenor Casinos Limited is dedicated to delivering exceptional customer experiences. As a Customer Experience Representative, you'll play a vital role in creating lasting impressions and building loyalty among our guests. This dynamic role requires a natural people person, a problem solver, and a perfectionist...


  • Reading, Reading, United Kingdom IP Integration Full time

    Job DescriptionWe are seeking a skilled Customer Experience Manager to lead our efforts in delivering exceptional customer experiences. This role requires strong communication skills, knowledge of ITIL practices, and the ability to manage multiple stakeholders.Key Responsibilities:Develop and implement customer-centric strategies to improve satisfaction and...


  • Reading, Reading, United Kingdom VERA Security, Inc. Full time

    Grosvenor Casinos is on a journey to become the UK's most loved casinos. Our venues sit at the heart of their communities, offering a space for people to play, relax, and enjoy great food and entertainment.Why Join Us?We're committed to delivering exceptional customer experiences, making us a leader in the industry.As an F&B Host, you'll be part of a...


  • Reading, Reading, United Kingdom CV-Library Full time

    About the PositionCV-Library is seeking a Customer Experience Coordinator to join our dynamic team. In this role, you will be responsible for managing customer accounts and orders, ensuring accurate and timely data entry into our ERP system.Key Responsibilities:Serve as the primary point of contact for customer account and order management, utilizing your...


  • Reading, Reading, United Kingdom Edgy Design Studio - Goedgy Full time

    We're on the hunt for a Customer Experience Leader to drive our customer-facing housing management teams forward. With a proven track record of delivery and a decisive approach, you'll be responsible for leading our nationally dispersed teams in delivering exceptional customer service.">The ideal candidate will be a subject matter expert in housing...


  • Reading, Reading, United Kingdom VERA Security, Inc. Full time

    Grosvenor Casinos is committed to providing a welcoming environment for our customers. As an F&B Service Professional, you will be responsible for creating a memorable experience for our guests.Some key responsibilities include:Providing exceptional customer service and ensuring all guests have an enjoyable experience.Maintaining knowledge of current...


  • Reading, Reading, United Kingdom Auto Skills UK Full time

    Our Commitment to Quality">At Auto Skills UK, we are dedicated to delivering exceptional customer experiences. Our team works tirelessly to ensure that every vehicle repair meets the highest standards of quality and service. We pride ourselves on our attention to detail, our commitment to safety, and our passion for delivering outstanding results.Job...


  • Reading, Reading, United Kingdom Synchro Full time

    The Head of Customer Operations at Synchro is a pivotal role that requires a seasoned leader with a proven track record in managing customer support teams. This position guides a talented team, ensuring efficient customer interactions and exceptional service delivery to customers in the UK and internationally.The successful candidate will have a strategic...


  • Reading, Reading, United Kingdom Moto Full time

    Moto Service ExpertWe are seeking an enthusiastic and skilled individual to join our team as a customer-facing expert. As a Moto Service Expert, you will be responsible for delivering exceptional customer experiences by serving customers promptly and efficiently, preparing food and drinks to high standards, and handling customer complaints and issues...


  • Reading, Reading, United Kingdom Bellway Homes Full time

    Are you looking for a challenging and rewarding career in sales? Do you enjoy working with people and building strong relationships? If so, we would love to hear from you! As a Customer Experience Ambassador, you will be the face of Bellway Homes, responsible for delivering exceptional customer experiences and promoting our brand values.About the...


  • Reading, Reading, United Kingdom Slug & Lettuce Full time

    Your New RoleWe're excited to announce a new opportunity for a Customer Experience Specialist to join our team at Slug & Lettuce in Reading.In this role, you'll be responsible for providing exceptional customer service, preparing and serving high-quality food and drinks, and maintaining a clean and safe environment for our guests and colleagues.You'll work...