Customer Experience Leader

24 hours ago


Reading, Reading, United Kingdom Synchro Full time

The Head of Customer Operations at Synchro is a pivotal role that requires a seasoned leader with a proven track record in managing customer support teams. This position guides a talented team, ensuring efficient customer interactions and exceptional service delivery to customers in the UK and internationally.

The successful candidate will have a strategic mindset, strong leadership skills, and a history of mentoring managers to achieve results. Key qualities include exceptional communication, stakeholder management, and a customer-first mindset focused on continuous improvement.

This role involves leading and developing a high-performing team, overseeing customer support services, and improving processes to enhance service delivery. The ideal candidate must be adaptable, resilient, analytical, and driven by getting the best out of their teams.

Key Responsibilities:
  • Lead a High-Performing Team
  • Develop a Clear Customer Experience Strategy
  • Oversee Customer Support Services
  • Manage Relationships with Offshore Providers
  • Improve Processes and Ways of Working

We are looking for a candidate with a strong background in customer support and a proven ability to lead and develop teams. The estimated salary for this role is £72,500 per annum, based on the location and industry standards.



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