Customer Experience Leader
24 hours ago
The Head of Customer Operations at Synchro is a pivotal role that requires a seasoned leader with a proven track record in managing customer support teams. This position guides a talented team, ensuring efficient customer interactions and exceptional service delivery to customers in the UK and internationally.
The successful candidate will have a strategic mindset, strong leadership skills, and a history of mentoring managers to achieve results. Key qualities include exceptional communication, stakeholder management, and a customer-first mindset focused on continuous improvement.
This role involves leading and developing a high-performing team, overseeing customer support services, and improving processes to enhance service delivery. The ideal candidate must be adaptable, resilient, analytical, and driven by getting the best out of their teams.
Key Responsibilities:- Lead a High-Performing Team
- Develop a Clear Customer Experience Strategy
- Oversee Customer Support Services
- Manage Relationships with Offshore Providers
- Improve Processes and Ways of Working
We are looking for a candidate with a strong background in customer support and a proven ability to lead and develop teams. The estimated salary for this role is £72,500 per annum, based on the location and industry standards.
-
Customer Experience Leader
4 days ago
Reading, Reading, United Kingdom Stonewater Full timeStonewater is seeking a highly skilled Customer Experience Director to lead our customer facing housing management teams. This role offers a competitive salary of £60,000 - £80,000 per annum, depending on experience.**Job Description:**As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring the highest...
-
Customer Experience Director
1 day ago
Reading, Reading, United Kingdom Card Factory Full timeJob DescriptionKey Responsibilities:Commercial Growth: Manage the store with a focus on delivering commercial growth and developing a team culture that prioritizes customer experience.Team Development: Develop a team of colleagues who embody our customer promise and actively seek ways to delight our customers.Coaching and Training: Coach, train, and develop...
-
Culinary Experience Leader
4 weeks ago
Reading, Reading, United Kingdom Compass UK & Ireland Full timeWe are seeking an ambitious Culinary Experience Leader to join our passionate and hard-working team at Compass UK & Ireland, based in Aldermaston. This is a full-time role contracted to 37.5 hours per week.As a key member of our culinary team, you will be responsible for creating exceptional food experiences for our customers. Your primary focus will be on...
-
Customer Experience Director
4 days ago
Reading, Reading, United Kingdom Card Factory Full timeJob DescriptionWe are looking for a Commercial Growth Specialist - Store Operations to join our team at Card Factory in Reading. This is an exciting opportunity to drive commercial growth and develop a team culture that puts the customer at the heart of everything we do.Key Responsibilities:Commercial Growth: Develop and implement strategies to drive...
-
Customer Service Leader
2 weeks ago
Reading, Reading, United Kingdom BREWDOG RETAIL LIMITED Full timeJoin us at BREWDOG RETAIL LIMITED, where we bleed craft beer! We're looking for a Customer Service Leader to join our team.We want someone who's passionate about great craft beer and has at least 1-2 years' experience in a management role in hospitality.As a key member of our management team, you'll ensure every experience our customers have rocks every time...
-
Customer Experience Operations Director
4 weeks ago
Reading, Reading, United Kingdom Synchro Full timeSynchro is seeking a seasoned leader to champion the delivery of exceptional service to customers worldwide.This pivotal leadership role involves guiding a talented team, including an offshore partner, to ensure seamless customer interactions. The successful candidate will inspire, mentor, and elevate the team to drive exceptional customer outcomes.The role...
-
Senior Director of Regional Customer Experience
4 weeks ago
Reading, Reading, United Kingdom ExecThread Full timeExecThread is seeking a Senior Director of Regional Customer Experience for EMEA to ensure the delivery of world-class service to customers in the region. This role involves overseeing all customer success and support delivery activities, acting as the key representative for EMEA in the global leadership team, and being the escalation point for strategic...
-
Senior Sales and Customer Experience Specialist
4 weeks ago
Reading, Reading, United Kingdom Porcelanosa UK LTD Full timeJob DescriptionPorcelanosa, a global leader in tile, kitchen, and bath products, is seeking a talented Sales and Customer Experience Specialist to join our Reading showroom team.About UsWe have been providing architectural and design solutions to consumers and the A&D community for over 45 years. Our global presence extends to over 140 countries through...
-
Customer Experience Associate
4 weeks ago
Reading, Reading, United Kingdom Huws Gray Group Full timeDeliver Exceptional Customer Experiences as a Customer Experience AssociateWe are seeking a customer-obsessed and results-driven Customer Experience Associate to join our team at Huws Gray Group.About Our Values:We are a values-driven business, committed to putting our customers at the heart of everything we do. We believe in empowering our colleagues to...
-
Luxury Customer Experience Associate
4 weeks ago
Reading, Reading, United Kingdom RH Full timeAbout the RoleWe are seeking a highly skilled and experienced Luxury Customer Experience Associate to join our team. As a key member of our customer service team, you will be responsible for delivering exceptional service to our discerning customers while creating a personalized luxury experience.Your primary focus will be on engaging with customers to...
-
Strategic Transformation Leader
3 weeks ago
Reading, Reading, United Kingdom Transform SR Brands Full time**About Us**We are Transform SR Brands, a business transformation partner with deep industry expertise and global reach. Our mission is to leverage the full power of the Microsoft Cloud to transform the way in which people work and engage customers.With over 2,500 professionals throughout Europe, North America, and Asia, we are one of the world's top...
-
Customer Experience Coordinator
3 days ago
Reading, Reading, United Kingdom CV-Library Full timeAbout the PositionCV-Library is seeking a Customer Experience Coordinator to join our dynamic team. In this role, you will be responsible for managing customer accounts and orders, ensuring accurate and timely data entry into our ERP system.Key Responsibilities:Serve as the primary point of contact for customer account and order management, utilizing your...
-
Customer Experience Specialist
4 days ago
Reading, Reading, United Kingdom Moto Full timeMoto Service ExpertWe are seeking an enthusiastic and skilled individual to join our team as a customer-facing expert. As a Moto Service Expert, you will be responsible for delivering exceptional customer experiences by serving customers promptly and efficiently, preparing food and drinks to high standards, and handling customer complaints and issues...
-
Customer Experience Ambassador
1 day ago
Reading, Reading, United Kingdom Bellway Homes Full timeAre you looking for a challenging and rewarding career in sales? Do you enjoy working with people and building strong relationships? If so, we would love to hear from you! As a Customer Experience Ambassador, you will be the face of Bellway Homes, responsible for delivering exceptional customer experiences and promoting our brand values.About the...
-
Customer Experience Representative
19 hours ago
Reading, Reading, United Kingdom Group 1 Automotive Full timeUnlock New Opportunities as a Sales ExecutiveJoin our team at Group 1 Automotive and take advantage of a highly competitive salary and benefits package, including a minimum of £35,000 per annum, dependent on experience. As a Sales Executive, you will have the opportunity to work with world-class brands, develop your skills and knowledge, and build long-term...
-
Customer Experience Partner
22 hours ago
Reading, Reading, United Kingdom Tesco Partners Full timeAs a Sales Colleague at Tesco Partners, you will be responsible for delivering exceptional customer experiences, working collaboratively with colleagues to achieve sales targets, and maintaining a clean and organized store environment. This is an exciting opportunity to join a dynamic team and contribute to the success of our business.The ideal candidate...
-
Customer Experience Lead
18 hours ago
Reading, Reading, United Kingdom Voyage Care Ltd Full timeCareer Opportunity: Customer Experience LeadJoin Voyage Care Ltd as a key member of our team, where you will have the chance to shape our digital strategy and drive exceptional customer experiences.This role requires nationwide travel, so please note that a full UK driving license is necessary.Key Responsibilities:Deployment and integration of our Voyage...
-
Customer Experience Representative
4 days ago
Reading, Reading, United Kingdom German Doner Kebab Full timeJoin Our TeamWe are looking for a motivated and enthusiastic individual to join our Front of House team in Reading, Berkshire. As a key member of our team, you will play a vital role in delivering exceptional customer service and helping to achieve our brand standards.ResponsibilitiesDeliver exceptional customer service by assisting customers in selecting...
-
Customer Experience Lead
2 weeks ago
Reading, Reading, United Kingdom CV-Library Full timeAt Voyage Care, we're dedicated to delivering exceptional customer experiences. We're seeking a highly skilled Customer Experience Lead to join our implementation team.In this role, you will be responsible for managing the deployment and integration of our Voyage Digital Care Nourish template, ensuring seamless implementation processes and exceptional...
-
Customer Experience Associate
4 weeks ago
Reading, Reading, United Kingdom Annsummers Full timeAt Ann Summers, we're a dynamic brand that empowers our team members to thrive in a unique and exciting retail environment. We're seeking individuals who are passionate about delivering exceptional customer experiences and driving sales success.We offer a competitive hourly rate of £50, along with a range of benefits that include:An impressive 50% staff...