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Senior Director of Regional Customer Experience
1 month ago
ExecThread is seeking a Senior Director of Regional Customer Experience for EMEA to ensure the delivery of world-class service to customers in the region. This role involves overseeing all customer success and support delivery activities, acting as the key representative for EMEA in the global leadership team, and being the escalation point for strategic customer issues.
To succeed in this position, applicants must have a proven leadership background in technical support and at least one other key functional area, a Bachelor's degree in computer science or equivalent work experience, and a strong technical background in network architectures with cybersecurity knowledge. They should also possess executive presence, strong business and financial acumen, and a track record of operational excellence.
The ideal candidate will be a driven, self-motivated leader with excellent communication, multitasking, and adaptability skills, and a passion for customer service. They should have a minimum of 5 years' experience in technical roles, 5 years with enterprise customers, and 5 years in management, along with a strong track record in customer success.
In terms of compensation, the estimated salary for this position is around $150,000 - $180,000 per year, depending on experience and qualifications. This figure is based on industry standards and the level of expertise required for this role.
Benefits and perks will include opportunities for professional growth and development, a dynamic and collaborative work environment, and a competitive compensation package.
