Regional Director
1 week ago
Career Opportunity: Regional Manager at Card Factory
We are seeking an experienced Regional Manager to join our team in Reading and Basingstoke, UK. As a key member of our leadership team, you will oversee the management and control of stores within the designated region, ensuring consistent high levels of customer service and store standards.
Job Summary
The successful candidate will have prior experience of leading a team of retail professionals, delivering positive KPI results across the balanced scorecard. You will be commercially aware and business-minded, focusing on how to strategically add value to our business. With up-to-date knowledge on market trends and competitors, you will act on opportunity to drive sales growth and profitability.
About the Role
You will assume total accountability for the leadership and direction of your stores and teams, aligned to the operational plan. This will involve coaching Store Managers to get the best out of them and their teams, as well as recruiting new talent and resolving staffing difficulties efficiently. Your strong leadership skills, combined with your commercial acumen, will enable you to deliver the agreed retail plan aligned to the Company strategy, ensuring consistency across the estate.
Key Responsibilities
* Lead a team of retail professionals to ensure profitable sales through a customer-first mentality and right-first-time operational delivery* Deliver positive KPI results across the balanced scorecard* Understands and maintains current knowledge on market trends and competitors, acting on opportunity* Monitor sales/hours/costs/stock for each store, ensuring Stores trade to their maximum potential and within budget* Ensure full audit compliance across health & safety, loss prevention, and right to work in every store* Assume total accountability for the leadership and direction of their stores and teams, aligned to the operational plan* Delivers the agreed retail plan aligned to the Company strategy, ensuring consistency across the estate* Creates a high-performance culture across the region through great coaching and empowerment* Ensures development of strong succession pipeline* Proactively works on own self-development, seeking frequent feedback and has a robust PDP* Manage and develop Store Managers in your region, dealing with all conduct or capability issues in line with Company procedures and within a timely manner* Create a positive performance culture across the region by inspiring, developing, and motivating Store Managers to deliver company standards* Recruit Store Managers for new and current stores, adhering to the Company's recruitment and selection procedures, ensuring the new recruit possesses the relevant key skills for the role* Resolve staffing difficulties across the region efficiently* Coach Store Managers to get the best out of them and their teams
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