Customer Experience Leader

1 day ago


Reading, Reading, United Kingdom Stonewater Full time
Stonewater is seeking a highly skilled Customer Experience Director to lead our customer facing housing management teams. This role offers a competitive salary of £60,000 - £80,000 per annum, depending on experience.

**Job Description:**
As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring the highest standards of housing management. Your proven track record of delivery, decisive leadership, and relentless passion for great customer service will drive our business forward. You will work closely with our housing management teams to develop and implement strategies that meet the evolving needs of our customers. If you are a talented leader with excellent communication skills and a commitment to customer satisfaction, we want to hear from you

**Requirements:)
* A degree in a relevant field (e.g., Business Administration, Social Work, or a related discipline) * Proven experience in a customer-facing role, preferably in a housing management setting * Strong leadership skills, with the ability to motivate and inspire teams * Excellent communication and interpersonal skills * Ability to work effectively in a fast-paced environment

**Benefits:**
* Competitive salary and benefits package * Opportunity to work with a dynamic and innovative company * Collaborative and supportive team environment * Professional development opportunities * Flexible working arrangements

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