Senior Manager of Customer Experience Leader

4 weeks ago


Reading, Reading, United Kingdom Grant Thornton UK Full time

At Grant Thornton UK LLP, we're looking for a Senior Manager to lead our Accounting Services team's outsourcing function. This is a unique opportunity to join a global network of independent audit, tax and advisory firms, with over 73,000 people across 150 countries.

We believe in quality, inclusion and integrity, and our teams help individuals and businesses achieve their goals. As the leader of the Outsourcing function, you'll deliver a profitable service line, high-quality client service and an exceptional employee experience by:

  1. Familiarising yourself with our business processes and collaborating with existing leadership.
  2. Bolstering the team to meet growth demands and monitoring ongoing resource needs.
  3. Supporting our outsourcing managers in fostering a culture of coaching and development.
  4. Providing technical guidance and being accessible to your team.

To be successful in this role, you'll need a professional qualification (ACA, ACCA, ICAS, CA or CIPFA) and extensive experience of team leadership. You should also have a good understanding of UK VAT, corporation tax and employment tax rules.

We offer a competitive salary of £80,000 - £100,000 per annum, depending on experience. Additionally, we're happy to discuss flexible working arrangements to balance your work and life.



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