Senior Director of Customer Success and Service Delivery

2 days ago


Reading, Reading, United Kingdom Fortinet Full time

Job Overview:

Fortinet is seeking a seasoned executive to lead our EMEA Customer Success & Support organization. This strategic role requires a results-driven leader with expertise in driving delivery excellence and revenue growth.

About the Role:

  • We are looking for a visionary leader to oversee all Customer Success & Support activities across EMEA, representing the region on Fortinet's global CS&S senior leadership team.
  • The ideal candidate will serve as an executive escalation point and trusted leader in high-stakes customer interactions, ensuring rapid resolution and high customer satisfaction.
  • This position requires financial acumen, with experience in managing P&L, staffing, and resource allocation to meet quarterly and annual targets.
  • Operational excellence is key, with a focus on executing best practices in tools, automation, workflows, and processes to enhance delivery standards and improve efficiency.
  • The successful candidate will collaborate with Product & Service Sales and Sales Enablement teams to position the services portfolio for billings growth and identify new service offerings that align with customer needs.
  • Talent development is also a crucial aspect of this role, with a focus on leading, mentoring, and growing a team of senior delivery leaders to foster a customer-centric culture.

Key Qualifications:

  • Proven technical expertise in Technical Support (TAC) and at least one other key functional area such as Professional Services, Advanced Support (TAM), Customer Services, or RMA.
  • Strong educational background, preferably a Bachelor's degree in Computer Science or equivalent professional experience.
  • Successful track record in managing a team of 300+ employees, with strong executive presence and ability to influence and drive results in dynamic environments.
  • In-depth knowledge of financial principles and decision-making frameworks, with experience in managing revenue growth and meeting organizational financial targets.

Salary Estimate: €120,000 - €180,000 per annum, depending on location and experience.

Benefits: We offer a comprehensive benefits package, including health insurance, retirement plan, and generous paid time off.



  • Reading, Reading, United Kingdom Royal Berkshire Fire and Rescue Service Full time

    About the role:We are seeking a highly skilled and experienced leader to join our Senior Leadership Team as the Director of Service Delivery. In this crucial leadership role, you will be responsible for the effective management, performance, and delivery of our Service.The successful candidate will be an active member of the Senior Leadership Team,...


  • Reading, Reading, United Kingdom ExecThread Full time

    Executive Leader for EMEA Customer SupportAbout the Role:ExecThread is seeking an experienced Senior Director to lead our EMEA Customer Support team. As the key representative for EMEA in the global leadership team, you will be responsible for ensuring the delivery of world-class service to our customers in the region. Your primary focus will be on driving...


  • Reading, Reading, United Kingdom Fortinet Full time

    Job Summary:We are seeking a highly experienced Senior Director of Customer Success EMEA to lead our customer success and support team in the EMEA region. As a key member of our global CS&S leadership team, you will be responsible for overseeing delivery activities, ensuring a world-class service for customers, and driving area-level profitability and...


  • Reading, Reading, United Kingdom Royal Berkshire Fire and Rescue Service Full time

    Job DescriptionAbout the role:This leadership position plays a crucial role in the effective management and delivery of our Service, with the Senior Leadership Team contributing to the delivery of the Strategic Commitments of the Fire Authority.As a key member of the Senior Leadership Team, you will be responsible for the performance and delivery of our...


  • Reading, Reading, United Kingdom Westcoast Ltd Full time

    As a Customer Service Director at Westcoast Ltd, you will play a critical role in delivering exceptional customer experiences across our major retail accounts. This is an exciting opportunity to develop your knowledge and understanding of the IT industry, build a career with a Sunday Times Top Track 100 business, and develop strong, long-standing industry...


  • Reading, Reading, United Kingdom ExecThread Full time

    ExecThread is seeking a Senior Director of Regional Customer Experience for EMEA to ensure the delivery of world-class service to customers in the region. This role involves overseeing all customer success and support delivery activities, acting as the key representative for EMEA in the global leadership team, and being the escalation point for strategic...


  • Reading, Reading, United Kingdom Endava Full time

    Job DescriptionAbout this RoleAs a Senior Service Delivery Manager at Endava, you will play a key role in developing and maintaining strong relationships with our clients. Your primary responsibility will be to ensure the delivery of high-quality services that meet or exceed client expectations.Key ResponsibilitiesContractual Management: actively participate...


  • Reading, Reading, United Kingdom Rapid7 Full time

    Senior Customer Success ManagerRapid7 Senior Customer Success Managers play a pivotal role in driving customer success. As expert problem solvers, they manage complex relationships with customers and drive strategic goals.About the RoleThe Senior Customer Success Manager is responsible for managing a defined book of business, ensuring customers successfully...


  • Reading, Reading, United Kingdom Aspen Technology Full time

    The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of...


  • Reading, Reading, United Kingdom Compass Associates Full time

    Compass Associates is a leading provider of mental health and wellbeing services, offering both private and NHS-commissioned beds. We are currently seeking a Senior Clinical Services Director to join our specialist complex rehabilitation service in Reading.">The successful candidate will play a key role in developing and implementing the hospital's strategy,...


  • Reading, Reading, United Kingdom AWE plc Full time

    Utility Services DirectorAWE plc seeks an exceptional Utility Services Director to oversee the maintenance and operation of our electrical distribution networks, steam and gases networks, and water and wastewater networks across our highly regulated estates. This role offers an exciting opportunity to make a significant impact on the company's utilities...


  • Reading, Reading, United Kingdom Royal Berkshire NHS Foundation Trust Full time

    Job DescriptionPLEASE NOTE: INTERNAL APPLICANTS ONLYMain Duties of the JobWe are seeking an exceptional manager to join our team and support us in the delivery of high-quality services across the directorate which comprises - Maternity, Gynaecology, and Fertility.The role is an ideal opportunity for those looking to develop in an operational management role...


  • Reading, Reading, United Kingdom Aspen Technology Full time

    The driving force behind AspenTech's success is the people who work here. Our aspiration, desire, and ambition to continually find a better way are qualities you'll experience in many ways — from career development programs to community service projects to social events that foster fun and relationship building across our global community.The RoleWe're...


  • Reading, Reading, United Kingdom Aspen Technology Full time

    The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of...


  • Reading, Reading, United Kingdom NHS Full time

    The Hospital Director role at Rosebank House, a specialist mental health service, offers an exceptional opportunity for an experienced healthcare leader to make a significant impact. The successful candidate will oversee the clinical and administrative teams, ensuring exceptional care delivery, financial performance, and strategic development of the service....


  • Reading, Reading, United Kingdom Oracle Full time

    About the Role:We are seeking a highly experienced Senior Consulting Practice Director to lead our Client Success team in EMEA. As a key member of our Executive Leadership team, you will be responsible for delivering applications consulting services, driving customer success, and developing new services and propositions.Key Responsibilities:Lead a team of...


  • Reading, Reading, United Kingdom Endava Full time

    Job DescriptionAt Endava, we are seeking an experienced Senior Service Delivery Manager - ITIL Alignment to join our team. In this role, you will be responsible for delivering high-quality services to our clients.About the RoleThis is a senior management position that requires strong leadership and technical skills. You will be responsible for developing...


  • Reading, Reading, United Kingdom undisclosed Full time

    The driving force behind AspenTech's success is its people. Their aspiration, desire, and ambition to push the envelope and challenge the status quo are qualities that drive the company forward. At AspenTech, you'll experience these qualities through a rich set of career development programs, community service projects, and social events that foster a sense...


  • Reading, Reading, United Kingdom Rapid7 Full time

    About the RoleRapid7 Customer Success Managers are integral to our Customer Success Team. They manage complex relationships with customers and are expert problem solvers.About the TeamThe Rapid7 Customer Success Team is the backbone of our relationships with our customer base. They are responsible for managing a defined book of business to ensure their...


  • Reading, Reading, United Kingdom BDO UK Full time

    Unlock Your Potential as a Global Payroll Service Delivery and Implementation Delivery Associate DirectorWe're BDO, a leading accountancy and business advisory firm that empowers entrepreneurial organisations to thrive in today's changing world. As a Global Payroll Service Delivery and Implementation Delivery Associate Director, you'll play a pivotal role in...