Customer Service Director

1 month ago


Reading, Reading, United Kingdom Westcoast Ltd Full time
As a Customer Service Director at Westcoast Ltd, you will play a critical role in delivering exceptional customer experiences across our major retail accounts. This is an exciting opportunity to develop your knowledge and understanding of the IT industry, build a career with a Sunday Times Top Track 100 business, and develop strong, long-standing industry relationships.

The role is based from our Theale office (Reading) with an expectation to spend at least 2 days at the customer head office. You will work collaboratively with top retailers in the UK, supporting the account director in delivering a high-level service to some of our major retail accounts. Your primary focus will be on assisting in growing revenue & profit and managing product availability through forecast analysis, joining the account director on customer and vendor meetings; analyzing stock and sales information as well as retailer forecasts, presenting performance data, making order recommendations to both external customers and Westcoast product managers while strengthening Westcoast's relationship with one of our key retail partners.

Your responsibilities will include:
• Working collaboratively with appropriate vendor/retail contacts
• Conducting & contributing to retailer/vendor meetings
• Monitoring weekly stock and sales
• Developing and maintaining reporting tools to track and enhance inventory flow
• Managing, implementing and analyzing all promotional activity
• Managing the delivery of any pre-agreed performance KPIs with the retail accounts

As a successful candidate, you will have a background in retail account management, category management or FMCG account management, and excellent commercial skills. You will also possess good analytical skills, able to spot trends and draw conclusions from data, and make stock recommendations. Additionally, you should have excellent presentation skills, interpersonal skills, and the ability to negotiate with customers, vendors, and internal stakeholders. You will work effectively under pressure and with changing priorities and workload.

We offer a competitive salary of £52,000-£62,000 per annum, depending on experience. If you are looking for a challenging and rewarding role that offers excellent opportunities for growth and development, please apply today.

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