Global Service Operations Director

4 days ago


Reading, Reading, United Kingdom Synchro Full time

Synchro seeks a Global Service Operations Director to lead our customer support team and drive exceptional service delivery to customers worldwide. As a key member of our organization, you will play a critical role in shaping our customer experience strategy and guiding our talented team to achieve outstanding results.

The successful candidate will have a strong track record in managing customer support teams, ideally within technology or engineering sectors, and experience in overseeing offshore providers. They will also possess a strategic mindset, excellent leadership skills, and a customer-first approach focused on continuous improvement.

This role involves leading a high-performing team, developing a clear customer experience strategy, and improving processes to enhance service delivery. We offer a competitive salary package, including an estimated annual salary of £74,000, and a comprehensive benefits program.

Main Responsibilities:
  1. Develop and Implement a Customer Experience Strategy
  2. Lead and Develop a High-Performing Team
  3. Oversee Customer Support Services and KPIs
  4. Manage Offshore Partnerships


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