Director of Customer Relations

2 days ago


Reading, Reading, United Kingdom Stonewater Full time
Customer Experience Director at Stonewater is a challenging yet rewarding role that requires a unique blend of leadership skills, technical expertise, and passion for customer service. In this position, you will have the opportunity to make a real impact on the lives of our customers and help shape the future of our organization.

We offer a competitive salary of £65,000 - £90,000 per annum, depending on experience, as well as a range of benefits, including flexible working arrangements, professional development opportunities, and a collaborative team environment. As a key member of our team, you will be responsible for leading our customer facing housing management teams and developing strategies that meet the evolving needs of our customers. If you are a results-driven leader with a passion for customer service, we encourage you to apply

**Job Responsibilities:**
* Lead our customer facing housing management teams to deliver exceptional customer service * Develop and implement strategies that meet the evolving needs of our customers * Collaborate with our housing management teams to achieve business objectives * Provide coaching and guidance to team members to ensure they have the skills and knowledge needed to succeed * Stay up-to-date with industry trends and best practices in customer service and housing management

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