Help Desk Associate Director

1 day ago


Reading, Reading, United Kingdom CBRE Full time
Job Title: Help Desk Associate Director

About the Role:

As a CBRE Help Desk Associate Director, you will lead a team of customer support professionals in delivering exceptional service experiences while resolving complex customer inquiries or concerns. This role requires strong leadership skills, technical expertise, and excellent communication abilities.

Key Responsibilities:
  • Lead a team of customer support professionals to ensure efficient service delivery.
  • Develop and implement process improvements to enhance customer satisfaction.
  • Analyze data to identify trends and areas for improvement.
  • Collaborate with stakeholders to ensure alignment with business objectives.
  • Provide coaching and mentoring to help desk team members.

Requirements:

  • High School Diploma or GED with 5+ years of job-related experience.
  • Proven leadership experience in a customer-facing role.
  • Excellent communication and interpersonal skills.
  • In-depth knowledge of Microsoft Office products and technical systems.
  • Ability to analyze data and make informed decisions.

Salary Range:

$80,000 - $110,000 per annum based on location and experience.



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