Front Desk Ambassador

1 week ago

Reading, Reading, United Kingdom Valor Hospitality Europe Full time
Front Desk Ambassador

Are you a warm and welcoming individual who excels at providing exceptional customer service? Do you have a genuine passion for hospitality and a natural ability to make every guest feel at home?

We are seeking a Front Desk Ambassador to join our team at Valor Hospitality Europe. As the first point of contact for our guests, you will play a vital role in setting the tone for their stay with us. Your warm welcome, helpful advice, and attentive service will make all the difference in ensuring our guests have a memorable and enjoyable experience.

As a Front Desk Ambassador, you will be responsible for managing the front desk operation, handling guest inquiries, and resolving any issues that may arise. You will also be expected to provide information about hotel services, facilities, and the local area, as well as make recommendations to enhance our guests' stay. Your ability to multitask, work under pressure, and maintain a high level of professionalism will be essential in this role.

While previous experience in a branded hotel environment is desirable, we are open to applicants who have a passion for hospitality and a strong work ethic. We offer a comprehensive training program to help you develop the skills and knowledge you need to succeed in this role. In addition to competitive rates of pay, we also offer a range of benefits, including exclusive discounts for you, your friends, and family, access to high-street discounts, and a generous refer-a-friend bonus scheme.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age. If you are a motivated and enthusiastic individual who is passionate about delivering exceptional customer service, we would love to hear from you.

At Valor Hospitality Europe, we are proud to operate 34 hotels across leading brands in the UK. We are committed to providing our guests with an exceptional hospitality experience and our teams with the support and resources they need to succeed. Join us and be part of a dynamic and growing hospitality company that is dedicated to delivering excellence in everything we do.

We offer a range of benefits to support your health and wellbeing, including a calendar of wellness activities, access to our Employee Assistance Programme, and healthcare cash plan options. We also offer fully funded apprenticeship programmes, internal development programmes, and monthly and annual team member service awards to support your career growth and development.

We are committed to supporting our guests and our teams in achieving their goals and aspirations. If you are a passionate and motivated individual who is looking for a rewarding career in hospitality, we would love to hear from you.

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