Front Desk Manager

2 weeks ago


Reading, Reading, United Kingdom Hilton Worldwide, Inc. Full time
Job Summary

As an Assistant Front Office Manager at Hilton Worldwide, Inc., you will play a vital role in ensuring seamless guest experiences from check-in to check-out. This position requires a strong leader who can effectively supervise the Front Office Team, manage the first impressions of our guests, and maintain high standards of service.

Key Responsibilities:

  • Assist the Front Office Manager in overseeing the entire Front Office operation, ensuring efficient and effective service delivery.
  • Evaluate levels of guest satisfaction and monitor trends to drive continuous improvement.
  • Recognize regular and VIP guests, promoting a sales attitude and the hotel brand's loyalty scheme.
  • Maximize room occupancy at best rates, utilizing up-selling techniques to promote hotel services and facilities.
  • Collaborate with the Front Office Manager to set departmental objectives, work schedules, budgets, policies, and procedures.
  • Monitor the appearance, standards, and performance of Front Office Team Members, emphasizing training and teamwork.
  • Ensure Team Members have current knowledge of hotel products, services, pricing, and policies, as well as knowledge of the local area.
  • Maintain good communication and working relationships with all hotel departments.
  • Monitor staffing levels to meet business demands.
  • Conduct monthly communication meetings, producing minutes in the absence of the Front Office Manager.
  • Assist with staff performance issues in compliance with company policies and procedures.
  • Support recruiting, managing, training, and developing the Front Office team.

Requirements:

  • Previous supervisory experience in Front Office within the hotel/leisure/retail industry.
  • High level of IT proficiency.
  • High level of commercial awareness and sales capabilities.
  • Excellent leadership, interpersonal, and communication skills.
  • Accountable and resilient.
  • Commitment to delivering high levels of customer service.
  • Ability to work under pressure.
  • Flexibility to respond to various work situations.

  • Front Desk Ambassador

    3 weeks ago


    Reading, Reading, United Kingdom Valor Hospitality Europe Full time

    Front Desk AmbassadorAre you a warm and welcoming individual who excels at providing exceptional customer service? Do you have a genuine passion for hospitality and a natural ability to make every guest feel at home?We are seeking a Front Desk Ambassador to join our team at Valor Hospitality Europe. As the first point of contact for our guests, you will play...

  • Front Desk Associate

    4 weeks ago


    Reading, Reading, United Kingdom RBH Full time

    About the Role:We are seeking a highly skilled and enthusiastic Front Desk Associate to join our team at Crowne Plaza Reading. As a key member of our front office team, you will be responsible for delivering exceptional customer service to our guests, ensuring a warm and welcoming experience from the moment they arrive.Key Responsibilities:Provide...

  • Front Desk Associate

    4 weeks ago


    Reading, Reading, United Kingdom RBH Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our Reception Team as a Reception Team Member. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a warm and welcoming experience from the moment they arrive.Key ResponsibilitiesProvide exceptional...

  • Front Desk Associate

    4 weeks ago


    Reading, Reading, United Kingdom RBH Hospitality Management Full time

    About the Role:We are seeking a skilled and friendly Guest Services Representative to join our team at Crowne Plaza Reading. As a key member of our Front Office team, you will be responsible for delivering exceptional customer service to our guests, ensuring a warm and welcoming experience from the moment they arrive.Key Responsibilities:Provide exceptional...


  • Reading, Reading, United Kingdom whitbread Full time

    We are currently recruiting for a Receptionist position at our Premier Inn hotel in Reading, Caversham Bridge. This role offers the opportunity to provide exceptional customer service and work as part of a dynamic team.Compensation: The hourly rate for this position is up to £9.50About the RoleThis Front Desk Hospitality Specialist will be responsible for...

  • Front Desk Associate

    4 weeks ago


    Reading, Reading, United Kingdom RBH Hospitality Management Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our Reception Team as a Reception Team Member. As a key member of our front-of-house team, you will be responsible for delivering exceptional customer service to our guests and colleagues.Key Responsibilities:Provide a warm welcome and lasting first impression to all...

  • Service Desk Manager

    3 weeks ago


    Reading, Reading, United Kingdom Transcomm Recruitment Full time

    Service Advisor RoleWe are seeking a highly skilled Service Advisor to join our team at Transcomm Recruitment.The successful candidate will be responsible for managing our service desk, dealing with clients, customers, and the workshop team.Key Responsibilities:Manage the service desk and coordinate with the workshop team.Deal with clients and customers to...


  • Reading, Reading, United Kingdom RBH Full time

    At Crowne Plaza Reading, we are passionate about delivering exceptional customer experiences. As a Reception Team Member, you will play a key role in creating lasting impressions for our guests.Company OverviewCrowne Plaza Reading is an elegant retreat situated along the River Thames, offering 122 luxurious bedrooms and state-of-the-art facilities. Our hotel...


  • Reading, Reading, United Kingdom Areti Group | B Corp™ Full time £32,000

    Service Desk SpecialistAt Areti Group | B Corp™, we are seeking a skilled Service Desk Specialist to join our team. The ideal candidate will have experience in a service desk environment, with a strong focus on providing exceptional customer service.Key Responsibilities: Handle 1st line support enquiries, resolving issues related to O365, Cloud services,...


  • Reading, Reading, United Kingdom Areti Group | B Corp™ Full time £32,000

    Service Desk Support SpecialistAt Areti Group | B Corp™, we are seeking a skilled Service Desk Support Specialist to join our team. The ideal candidate will have experience in a service desk environment, with a strong focus on providing exceptional customer service and technical support.Key Responsibilities: Provide technical support for O365, Cloud...


  • Reading, Reading, United Kingdom Areti Group | B Corp™ Full time £32,000

    Job Summary:As a Help Desk Support Specialist at Areti Group | B Corp, you will be responsible for providing exceptional service desk support to ensure a positive and efficient experience for our clients. You will handle 1st line support enquiries, resolving issues related to O365, Cloud services, desktop support, Microsoft applications, and other business...


  • Reading, Reading, United Kingdom Areti Group | B Corp™ Full time £32,000

    Service Desk Support SpecialistAt Areti Group | B Corp™, we're seeking a skilled Service Desk Support Specialist to join our team. As a key member of our IT department, you'll be responsible for providing exceptional service desk support, ensuring a positive and efficient experience for our users.Key responsibilities include: Handling 1st line support...


  • Reading, Reading, United Kingdom THAMES 360 Full time

    Unlock Your Potential in IT Sales with Thames 360We're seeking a skilled Service Desk Sales Professional to drive growth and manage key client accounts. If you're passionate about sales and have a proven track record in IT Service Desk sales, this is an opportunity to shine.Why You'll Thrive with Us:Industry Expertise: Leverage your IT Service Desk knowledge...


  • Reading, Reading, United Kingdom Areti Group | B Corp™ Full time £32,000

    Job Title: Service Desk Support SpecialistJob Description for Service Desk Support SpecialistJob Description and ResponsibilitiesService Desk Support Specialist OverviewProvide exceptional service desk support ensuring a positive and efficient experienceHandle 1st line support enquiries resolving issues related to O365 Cloud services desktop support...


  • Reading, Reading, United Kingdom Areti Group | B Corp™ Full time £32,000

    Job Description: Service Desk Engineer/Helpdesk/1st LineLocation: Central Reading Office - Salary: Up to £32kExperience Required:Experience in a service desk environmentExcellent customer service skillsConfident communicatorStrong technical knowledge of Windows operating systems, M365, and service desk methodologiesResponsibilities:Provide exceptional...


  • Reading, Reading, United Kingdom Hilton Hotels Full time

    Unlock Your Potential as an Assistant Front Office ManagerJoin a dynamic team at Hilton Reading, where you'll play a key role in delivering exceptional guest experiences.About the Role:As an Assistant Front Office Manager, you'll assist in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an...

  • Front Office Manager

    4 weeks ago


    Reading, Reading, United Kingdom Valor Hospitality Europe Full time

    Front Office Manager - Hotel OperationsAs a Front Office Manager at Valor Hospitality Europe, you will be responsible for leading the front office team and driving standards in the hotel. Your commercial expertise and innovative approach will be key to delivering an exceptional guest experience.Key responsibilities include:Monitoring guest satisfaction and...


  • Reading, Reading, United Kingdom Hilton Hotels Full time

    Unlock Your Potential as an Assistant Front Office ManagerHilton Reading is seeking a highly skilled and motivated Assistant Front Office Manager to join our team. As a key member of our Front Office department, you will play a vital role in delivering exceptional guest experiences and driving hotel revenue.Key Responsibilities:Assist the Front Office...


  • Reading, Reading, United Kingdom Xact Placements Limited Full time

    Job SummaryWe are seeking an experienced IT Service Desk Manager to lead our team in delivering exceptional service to our clients. As a key member of our IT department, you will be responsible for overseeing our cloud platforms, IT infrastructure, software, and print devices.Key ResponsibilitiesManage incidents and requests, acting as the escalation point...


  • Reading, Reading, United Kingdom Hilton Worldwide, Inc. Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Office Supervisor to join our team at Hilton Worldwide, Inc. As a Front Office Supervisor, you will be responsible for overseeing the Front Office operation, ensuring high standards of guest satisfaction, and promoting the hotel brand's loyalty scheme.Key Responsibilities:Assist the Front...