Front Desk Manager
2 weeks ago
As an Assistant Front Office Manager at Hilton Worldwide, Inc., you will play a vital role in ensuring seamless guest experiences from check-in to check-out. This position requires a strong leader who can effectively supervise the Front Office Team, manage the first impressions of our guests, and maintain high standards of service.
Key Responsibilities:
- Assist the Front Office Manager in overseeing the entire Front Office operation, ensuring efficient and effective service delivery.
- Evaluate levels of guest satisfaction and monitor trends to drive continuous improvement.
- Recognize regular and VIP guests, promoting a sales attitude and the hotel brand's loyalty scheme.
- Maximize room occupancy at best rates, utilizing up-selling techniques to promote hotel services and facilities.
- Collaborate with the Front Office Manager to set departmental objectives, work schedules, budgets, policies, and procedures.
- Monitor the appearance, standards, and performance of Front Office Team Members, emphasizing training and teamwork.
- Ensure Team Members have current knowledge of hotel products, services, pricing, and policies, as well as knowledge of the local area.
- Maintain good communication and working relationships with all hotel departments.
- Monitor staffing levels to meet business demands.
- Conduct monthly communication meetings, producing minutes in the absence of the Front Office Manager.
- Assist with staff performance issues in compliance with company policies and procedures.
- Support recruiting, managing, training, and developing the Front Office team.
Requirements:
- Previous supervisory experience in Front Office within the hotel/leisure/retail industry.
- High level of IT proficiency.
- High level of commercial awareness and sales capabilities.
- Excellent leadership, interpersonal, and communication skills.
- Accountable and resilient.
- Commitment to delivering high levels of customer service.
- Ability to work under pressure.
- Flexibility to respond to various work situations.
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