Front Desk Associate
4 weeks ago
About the Role:
We are seeking a highly skilled and enthusiastic Front Desk Associate to join our team at Crowne Plaza Reading. As a key member of our front office team, you will be responsible for delivering exceptional customer service to our guests, ensuring a warm and welcoming experience from the moment they arrive.
Key Responsibilities:
- Provide exceptional customer service to guests, responding to their needs and resolving any issues in a timely and professional manner.
- Manage the front desk operations, including checking in and out guests, handling room assignments, and resolving any issues related to room keys or amenities.
- Work closely with the front office team to ensure seamless communication and coordination of guest services.
- Assist with handling guest complaints and resolve issues in a fair and professional manner.
- Participate in ongoing training and development to enhance your skills and knowledge in customer service and front office operations.
Requirements:
- Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
- Proven experience in a customer-facing role, with a strong track record of delivering exceptional customer service.
- Ability to work in a fast-paced environment, with a high level of energy and enthusiasm.
- Strong problem-solving skills, with the ability to think critically and resolve issues in a timely and professional manner.
- Basic computer skills, with the ability to navigate our property management system and other software applications.
About Us:
Crowne Plaza Reading is a 4-star hotel located in the heart of Reading, with 122 bedrooms and a range of amenities, including a fitness center, restaurant, and bar. We are part of the RBH Hospitality Management group, a leading hospitality company with a reputation for delivering exceptional customer service and creating memorable experiences for our guests.
What We Offer:
- A competitive salary and benefits package, including pension, health insurance, and paid time off.
- Opportunities for career advancement and professional development, with ongoing training and support.
- A dynamic and supportive work environment, with a team of experienced professionals who are passionate about delivering exceptional customer service.
- A range of perks and benefits, including discounted hotel room rates, free meals on duty, and access to our fitness center and other amenities.
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